Travel Field IT Technician – On-Site & CCTV Systems

New Charter, LLC; Illinois; Híbrido; USD 23.000 - 32.000; Jornada completa

Descripción de la vacante

New Charter, LLC in Sparta, IL is seeking a Field Technician to install and support client technology, network infrastructure, and access systems.

This hybrid, travel-heavy role involves daily client-site visits across Southern Illinois and Southern Missouri. You will work with Windows and macOS devices, Microsoft 365, Active Directory/Entra ID, CCTV, and door access systems, while delivering excellent customer service and clear communication.

Formación

• 1–3 years IT support or field service experience; Level 2 troubleshooting.
• Hands-on with CCTV, door access, and cabling.
• Experience with Windows, macOS, Microsoft 365, and AD/Entra ID.

Responsabilidades

• Resolve dispatched on-site tickets involving hardware, software, network, and physical security.
• Install, configure, and troubleshoot workstations, printers, phones, CCTV, and access devices.
• Perform structured cabling installation and termination; diagnose TCP/IP, DNS, DHCP, Wi-Fi issues.
• Support office moves, user onboarding, device deployments, and equipment refreshes at client locations.
• Identify parts and inventory accurately; conduct pre-field assessments and provide material quantities for estimates and quotes.
• Record work performed, ticket updates, and asset information accurately; coordinate with remote teams and escalate complex incidents with clear documentation.
• Communicate professionally with customers, explain fixes in plain language, and complete field assignments efficiently

Conocimientos

Customer service

Communication

Problem solving

Teamwork

Herramientas

Windows

macOS

Microsoft 365

Active Directory/Entra ID

CCTV

Door access systems

Structured cabling

Descripción del empleo

New Charter, LLC in Sparta, IL is seeking a Field Technician to install and support client technology, network infrastructure, and access systems.

This hybrid, travel-heavy role involves daily client-site visits across Southern Illinois and Southern Missouri. You will work with Windows and macOS devices, Microsoft 365, Active Directory/Entra ID, CCTV, and door access systems, while delivering excellent customer service and clear communication.