Travel-Heavy Field Service Engineer: Medical Laser Systems

Cutera, Inc.; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

Cutera, Inc. is seeking a Field Service Engineer to support customers across a broad range of laser and optical delivery systems, RF, and CO2 devices.

You will provide timely, expert on-site service, troubleshoot electronics, and coordinate with sales, engineering, and clinical teams. This role requires up to 80% travel including overnights, a strong electronics background, and excellent communication to ensure high customer satisfaction and successful plant visits at dermatology practices and

Qualifications

• 4+ years of electronics system troubleshooting experience.
• Strong customer service and communication skills.
• Knowledge of optics, electronics, and mechanical principles.
• Able to travel long distances on short notice.

Responsibilities

• Provide professional service to Cutera customers.
• Ensure operational quality and instruct customers on operation and maintenance of the system.
• Document all service activities per FDA requirements.
• Coordinate with dispatch and other Field Service Engineers to optimize call coverage.
• Develop resolutions to troubleshooting problems and resolve complex issues.
• Promote service contracts and revenue opportunities.
• Submit RMAs, close calls, and expense reports promptly.

Skills

Electronics background

Field service experience

Laser technology

Optics knowledge

Customer service

Communication skills

Education

BS/AS in Electronics or Laser Technology

Job description

Cutera, Inc. is seeking a Field Service Engineer to support customers across a broad range of laser and optical delivery systems, RF, and CO2 devices.

You will provide timely, expert on-site service, troubleshoot electronics, and coordinate with sales, engineering, and clinical teams. This role requires up to 80% travel including overnights, a strong electronics background, and excellent communication to ensure high customer satisfaction and successful plant visits at dermatology practices and