Field Service Engineer (Ohio)

Cutera, Inc.; Brisbane (CA); Sur place; USD 85 000 - 130 000; Plein temps

Résumé du poste

Cutera, Inc. is seeking a passionate Field Service Engineer to provide on-site service for a broad range of medical technologies including laser and optical delivery systems, RF and CO2 devices.

The ideal candidate has a strong electronics background and field experience, and will support customers at KOLs, dermatologists, and plastic surgeons. This role requires traveling ~80% with overnights, coordinating with dispatch and regional teams, troubleshooting down to component level, and ensuring

Qualifications

• BS or AS in Electronics, Laser Technology or equivalent Field or military experience with 4+ years troubleshooting electronic systems.
• Excellent customer service and communication skills.
• Strong knowledge of optics, electronics, and mechanical principles; troubleshoot to component level.
• Willingness to travel long distances on short notice.

Responsabilités

• Provide professional, courteous technical service to Cutera customers.
• Maintain operational quality of systems and train customers on use and maintenance.
• Document all service activities per FDA requirements.
• Collaborate with dispatch, other Field Service Engineers, and sales to optimize calls.
• Develop resolutions for complex troubleshooting problems and cost containment.
• Promote service contract revenue and timely RMAs/expense reporting.

Connaissances

Electronics

Laser technology

Field service experience

Formation

BS in Electronics

AS in Electronics or Laser Technology

Description du poste

Regional Overview And Travel Requirements

• Travel: ~80% including overnights
• Reports to: Regional Service Manager

Position Summary

At Cutera, we know that a company's success starts with its employees. We also know that an individual's happiness depends on being in the right career opportunity with room to grow! We are seeking a passionate, driven Field Service Engineer, to take outstanding care of our customers. This involves providing service support on a broad range of technologies including sophisticated laser and optical delivery systems, radiofrequency, and CO2 devices. The ideal candidate would have a strong electronics background and field experience. This exciting position interacts with sales, technical support, engineering, clinical, and marketing.

The individual will contribute to the support of our customers by servicing existing and new medical technologies/applications. These systems will be located at KOLs, dermatologists, plastic surgeons, and other practitioners throughout the territory.

Duties And Responsibilities

• Provide outstanding professional, courteous, prompt and skilled technical service to Cutera customers.
• Responsible for the operational quality of the system and instructing customers on the operation and maintenance of the system.
• Responsible for documenting all service activities in compliance with FDA requirements.
• Ability to work closely as a team member with the dispatch call center group and other Field Service Engineers. Manage call schedule to best serve customer needs.
• Develop resolutions to critical troubleshooting problems; resolve complex issues in creative and effective ways.
• Use people and technical skills to make the customer interactions a positive, pleasant and memorable experience.
• Work closely with Area Sales Manager and direct Manager to identify customers for upgrades, new purchases, contracts, and additional customer training.
• Identify error codes, re-occurring problems, or odd troubleshooting solutions to direct Manager and R&D to solve problems and directly contain department material expenses and company costs.
• Ability to flash update software and firmware.
• Act as company liaison with the customers on customer care and technical matters with in-house administrative and manufacturing personnel.
• Continually promote service contract revenue.
• Timely submission of RMAs, closing calls, and expense reports necessary.
• Other duties as assigned.

Qualifications

Minimum Requirements and Qualifications:

• BS or AS in Electronics, Laser Technology or equivalent Field or military experience is required with a minimum of 4+ years of experience in electronic system troubleshooting. Laser experience preferred.
• Expert customer service skills, positive attitude, and ability to clearly and tactfully communicate with others.
• Enhanced knowledge and understanding of optics, electronics, and mechanic principles is required, as well as the ability to troubleshoot electronic, optical and mechanical assemblies down to component level.
• Ability to travel long distances on short notice required.
• Requires scheduling of flights and rental cars to ensure prompt arrival in different cities and different customer locations.
• Ability to cover occasional travel, lodging and incidental expenses on personal credit card. (Legitimate expenses reimbursed through expense report submission twice monthly.)
• Must be able to lift 50 lbs.
• Demonstrated commitment to quality and strong sense of teamwork.
• Excellent communication skills.