Field Service Engineer (Ohio)

Cutera; Brisbane (CA); Sur place; USD 80 000 - 100 000; Plein temps

Résumé du poste

Cutera is seeking a Field Service Engineer to service a broad range of laser and optical delivery systems in the Brisbane, CA region. The role requires a strong electronics background, hands-on troubleshooting, and the ability to travel extensively to customer sites.

You will collaborate with sales, support, engineering, and marketing teams to ensure top-tier customer care. The position involves documenting service activities per FDA regulations, providing on-site training, and contributing to

Qualifications

• BS or AS in Electronics, Laser Technology or equivalent field or military experience.
• Minimum 4+ years of electronics troubleshooting experience.
• Laser experience preferred.
• Excellent customer service and clear communication required.

Responsabilités

• Provide professional technical service to Cutera customers.
• Ensure operational quality of laser/medical devices and train customers on operation and maintenance.
• Document all service activities to FDA-compliant standards.
• Coordinate with dispatch and other field service engineers to optimize calls.
• Develop resolutions for complex troubleshooting and convey outcomes clearly.

Connaissances

Electronics troubleshooting

Customer service

Strong communication

Field service experience

Formation

BS/AS in Electronics or Laser Technology

Description du poste

Job Details: Job Location: US FIELD - BRISBANE, CA 94005, Position Type: Full Time, Salary Range: $80,000.00 - $100,000.00 Salary, Regional Overview and Travel Requirements:

Travel: ~80% including overnights

Reports to: Regional Service Manager

Position Summary:

At Cutera, we know that a company's success starts with its employees. We also know that an individual's happiness depends on being in the right career opportunity with room to grow! We are seeking a passionate, driven Field Service Engineer, to take outstanding care of our customers. This involves providing service support on a broad range of technologies including sophisticated laser and optical delivery systems, radiofrequency, and CO2 devices. The ideal candidate would have a strong electronics background and field experience. This exciting position interacts with sales, technical support, engineering, clinical, and marketing.

Duties and Responsibilities:

• Provide outstanding professional, courteous, prompt and skilled technical service to Cutera customers.
• Responsible for the operational quality of the system and instructing customers on the operation and maintenance of the system.
• Responsible for documenting all service activities in compliance with FDA requirements.
• Ability to work closely as a team member with the dispatch call center group and other Field Service Engineers. Manage call schedule to best serve customer needs.
• Develop resolutions to critical troubleshooting problems; resolve complex issues in creative and effective ways.
• Use people and technical skills to make the customer interactions a positive, pleasant and memorable experience.
• Work closely with Area Sales Manager and direct Manager to identify customers for upgrades, new purchases, contracts, and additional customer training.
• Identify error codes, re-occurring problems, or odd troubleshooting solutions to direct Manager and R&D to solve problems and directly contain department material expenses and company costs.
• Ability to flash update software and firmware.
• Act as company liaison with the customers on customer care and technical matters with in-house administrative and manufacturing personnel.
• Continually promote service contract revenue.
• Timely submission of RMAs, closing calls, and expense reports necessary.
• Other duties as assigned.

Qualifications: Minimum Requirements and Qualifications:

• BS or AS in Electronics, Laser Technology or equivalent Field or military experience is required with a minimum of 4+ years of experience in electronic system troubleshooting. Laser experience preferred.
• Expert customer service skills, positive attitude, and ability to clearly and tactfully communicate with others.
• Enhanced knowledge and understanding of optics, electronics, and mechanic principles is required, as well as the ability to troubleshoot electronic, optical and mechanical assemblies down to component level.
• Ability to travel long distances on short notice required.
• Requires scheduling of flights and rental cars to ensure prompt arrival in different cities and different customer locations.
• Ability to cover occasional travel, lodging and incidental expenses on personal credit card. (Legitimate expenses reimbursed through expense report submission twice monthly.)
• Must be able to lift 50 lbs.
• Demonstrated commitment to quality and strong sense of teamwork.
• Excellent communication skills.