Travel-Heavy Field Service Engineer (3D Printing)

Socket.dev; Boston (MA); On-site; USD 47,000 - 62,000; Full time

Benefits offered by this job

Equity via RSUs

Comprehensive healthcare

401K matching

Paid parental leave

Sabbatical leave

Professional development opportunities

Unlimited 3D prints

Job summary

Formlabs is seeking a Field Service Technician to be the frontline technical contact across North America. You will install, commission, and calibrate new 3D printing systems, train customers on usage and software, and conduct live product demos.

You will respond rapidly to downtime, perform preventive maintenance, and document all activities in Salesforce. The role requires a STEM bachelor’s, hands-on repair experience, and a passport.

Qualifications

• Bachelor's degree or equivalent in a STEM-related field.
• Hands-on repair experience required.
• Must hold a valid passport.
• Able to work independently with minimal supervision while traveling 80%+.
• Must be located near Newark Airport area for commuting convenience.

Responsibilities

• Install and commission new 3D printing systems at customer sites; provide structured on-site user training.
• Perform on-site break-fix and preventative maintenance; aim for single-visit resolutions.
• Manage travel logistics (flights, trains, hotels, rental cars) and submit expenses.
• Document installations, trainings, and repairs in Salesforce.
• Provide demonstrations to customers to ensure teams are fully up to speed.

Skills

Hands-on repair experience

STEM degree (related)

Travel readiness 80%+

Ability to follow procedures

Independent work style

Passport holder

Education

Bachelor's degree or equivalent in STEM

Tools

Salesforce

Job description

Formlabs is seeking a Field Service Technician to be the frontline technical contact across North America. You will install, commission, and calibrate new 3D printing systems, train customers on usage and software, and conduct live product demos.

You will respond rapidly to downtime, perform preventive maintenance, and document all activities in Salesforce. The role requires a STEM bachelor’s, hands-on repair experience, and a passport.