Travel-Focused Customer Service Agent

American Airlines; Richmond (VA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Travel Perks

Health Benefits on day one

Wellness Programs

401(k) Program

Additional Benefits

Job summary

American Airlines is seeking a Customer Service Agent to deliver courteous and professional service to passengers at our airport locations. The role involves ticketing, check-in, boarding, baggage handling, and coordinating with gate operations to ensure smooth travel experiences.

The position requires a high school diploma or GED, with bilingual skills in some locations. On-site work culture emphasizes safety, compliance with DOT/FAA/TSA, and teamwork to support a world-class network.

Qualifications

• High school diploma or GED required.
• Bilingual language skills may be required in some locations.
• Experience in customer service is preferred.

Responsibilities

• Provide courteous, efficient customer service to passengers.
• Issue, reissue and refund passenger tickets and manage bookings.
• Assist passengers with self-service kiosks and boarding procedures.
• Coordinate with gate areas and ensure accurate flight documents and boarding passes.
• Assist passengers needing special accommodations and unaccompanied minors.

Skills

Customer service

Bilingual language skills

Multitasking

Education

High school diploma or GED

Tools

Sabre or Passenger Service System

Ticketing systems

Job description

American Airlines is seeking a Customer Service Agent to deliver courteous and professional service to passengers at our airport locations. The role involves ticketing, check-in, boarding, baggage handling, and coordinating with gate operations to ensure smooth travel experiences.

The position requires a high school diploma or GED, with bilingual skills in some locations. On-site work culture emphasizes safety, compliance with DOT/FAA/TSA, and teamwork to support a world-class network.