Field Technician

Greystone Technology Group; Sparta (IL); Hybrid; USD 23,000 - 32,000; Full time

Job summary

Complete Technology Solutions, a New Charter Company, seeks an IT Field Technician to support client sites across Southern Illinois and Southern Missouri. You will install, configure, and troubleshoot workstations, CCTV, door access devices, and small network gear while performing structured cabling and site assessments.

Hybrid role with daily travel; you’ll collaborate with dispatch, remote teams, and client contacts, ensuring accurate ticketing and asset documentation, and delivering clear,

Qualifications

• 1–3 years of IT support or field service experience, with Level 2 troubleshooting capabilities beyond basic help desk.
• Hands-on experience with CCTV, door access systems, and cabling installation and termination.
• Working knowledge of Windows, macOS, Microsoft 365, and Active Directory/Entra ID.
• Understanding of TCP/IP, DNS, DHCP, Wi‑Fi troubleshooting, and small network equipment.
• Strong customer service skills, a valid driver’s license, and transportation for travel between client sites.

Responsibilities

• Resolve dispatched on-site tickets involving hardware, software, network connectivity, and physical security systems.
• Install, configure, and troubleshoot workstations, laptops, printers, phones, small network equipment, CCTV, and door access devices.
• Perform structured cabling installation and termination; diagnose TCP/IP, DNS, DHCP, and Wi‑Fi issues.
• Support office moves, user onboarding, device deployments, and equipment refreshes at client locations.
• Identify parts and inventory; conduct pre-field assessments and provide material quantities for estimates.
• Record work performed, ticket updates, and asset information; escalate complex incidents with clear documentation.
• Communicate professionally with customers and explain fixes in plain language; complete field assignments efficiently.

Skills

CCTV systems

Door access systems

Cabling installation

Windows

macOS

Microsoft 365

Active Directory/Entra ID

TCP/IP

DNS/DHCP/Wi-Fi

Customer service

Driver's license

Travel readiness

Tools

CCTV hardware

Door access hardware

Network cabling tools

Job description

Please note: Every application submitted through Workday is reviewed by a real person — not an AI. We value your time and take each submission seriously.Complete Technology Solutions is a rapidly growing Managed Service Provider providing IT, VoIP, surveillance, and wireless network services both in and outside of Illinois. The IT Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks and our top priority is finding the right person who aligns with our culture, mission and integrity-based values.Headquartered in Sparta, Illinois, Complete Technology Solutions is seeking individuals that are passionate about technology to join our client-focused and collaborative team. Standard work hours are typically Monday through Friday 8am to 5pm, with paid overtime included as needed.At CTS, a New Charter Company, we are seeking a Field Technician in or around the Sparta, IL area (in other companies this person could hold the title of On-Site IT Field Technician, Level 2 Field Service Technician, IT Support Field Technician) to install and support client technology, network infrastructure, and physical security systems.Location/Travel: This is a hybrid, but mainly a travel-based role with daily visits to client sites, primarily across Southern Illinois and Southern Missouri. Regularly onsite visits to our Sparta office can also be expected.In this role, you will partner with client contacts, dispatch coordinators, and remote technical teams to resolve on-site incidents and deliver installations involving Windows and macOS devices, Microsoft 365, Active Directory/Entra ID, CCTV, door access systems, and small network equipment. You will also support cabling, equipment refreshes, and accurate ticket and asset documentation.To be successful in this role, you will combine mid-tier troubleshooting skills with outstanding customer service, efficient field execution, and the ability to explain solutions clearly. You will identify the correct parts from the product catalog, assess site requirements for estimates, and provide accurate quantities for quotes while escalating complex issues with thorough notes.We understand that great candidates may not meet every requirement listed. If you meet around 70% of the qualifications and are excited about this role, we encourage you to apply.General job duties include:Resolve dispatched on-site tickets involving hardware, software, network connectivity, and physical security systemsInstall, configure, and troubleshoot workstations, laptops, printers, phones, small network equipment, CCTV, and door access devicesPerform structured cabling installation and termination; diagnose TCP/IP, DNS, DHCP, and Wi-Fi issuesSupport office moves, user onboarding, device deployments, and equipment refreshes at client locationsIdentify parts and inventory accurately; conduct pre-field assessments and provide material quantities for estimates and quotesRecord work performed, ticket updates, and asset information accurately; coordinate with remote teams and escalate complex incidents with clear documentationCommunicate professionally with customers, explain fixes in plain language, and complete field assignments efficientlyRequired Experience1–3 years of IT support or field service experience, with Level 2 troubleshooting capabilities beyond basic help desk supportHands-on experience with CCTV, door access systems, and cabling installation and terminationWorking knowledge of Windows, macOS, Microsoft 365, and Active Directory/Entra IDUnderstanding of TCP/IP, DNS, DHCP, Wi-Fi troubleshooting, and small network equipmentStrong customer service skills, a valid driver’s license, and reliable transportation for travel between client sitesPreferred ExperienceCompTIA A+ or Network+ certificationPrior experience in a managed services provider (MSP) environmentField technician experience supporting multiple client locationsPhysical RequirementsAbility to lift up to 50 lbs and perform work in ceiling spaces and server closetsWorking ConditionsDaily travel between client sites is required. Occasional after-hours or weekend work may be neededCompensationThe compensation is expected to start at $20.00 per hour, including prevailing wage benefits. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.CTS, a New Charter Technologies company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. CTS recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.