Travel‑Driven Renewals Specialist (Commission & Equity)

Fortinet, Inc.; Sunnyvale (CA); On-site; USD 81,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life and disability insurance

401(k) plan

Paid holidays and vacation

Job summary

Fortinet, Inc. in Sunnyvale, CA is seeking a Renewal Representative to support the full Renewal Sales cycle for Commercial/Mid-Enterprise accounts in the United States.

You will be the main contact for renewals, interfacing with Customers, Field Sales, Partners and Distributors. The role emphasizes using Salesforce and Renewal Tracking System, handling license renewals for FortiGuard & FortiCare, meeting SLAs and KPIs, and collaborating with Product Marketing, Finance, IT and Order Management to

Qualifications

• Bachelor's degree or relevant work experience
• 1+ year of Renewals, Sales or Operations experience (preferably in the B2B tech industry)
• Track record of meeting monthly, quarterly or annual quotas
• Knowledge of commonly used terminology & products within the Cyber Security field
• Understanding of B2B Channel Sales & Direct Sales motions
• The Renewal Representative is required to spend more than 50% of their time outside of their office or home office engaged in selling, including travel as needed to make a sale.

Responsibilities

• Assist Customers, Sales, Partners & Distributors directly by phone & email with FortiGuard & FortiCare license Renewals for both current and expired contracts
• Support and assist Customers, Sales, Partners & Distributors with full Renewal Sales cycle including: Generating install base asset reports via the Renewal Tracking System, generate quotes, assist with re-quoting, create proactive upsell quotes, enforce management of Salesforce Renewal opportunities to assigned Sales Reps, assist with product refresh/upsell data & tracking, Trading up, ELA/ESA data support (Enterprise Agreements), EOS/EOL data (End of Support), RMA troubleshooting, general Renewal expertise knowledge share etc.
• Manage inbound renewal emails alias to vet and complete requests within allotted SLAs
• Manage inbound Renewal inquiries via Lead record & inbound Renewal calls to corporate phone line
• Utilize Salesforce CRM, Renewal Tracking System, and FreshDesk Ticketing system daily along with all necessary applications to manage and optimize sales of Renewal opportunities
• Train new hire Sales reps on Renewal process & best practices on an as needed basis
• Cross functional/in person interaction on premises with HQ teams such as- Product Marketing, Finance, IT, Order Management, Customer Support, Enterprise Agreement team, Pricing, Marketing & Sales to ensure alignment on renewal processes
• Prioritize workload in order to meet all KPIs, goals and objectives. Staying proactive and productive throughout day on daily tasks and updating renewal opportunities
• Meet Daily/Weekly SLAs & maintain high Customer Satisfaction ratings
• Quota carrying position tied to territory Renewal goals

Skills

Customer service

Attention to detail

Communication

Team player

Education

Bachelor's degree or relevant work experience

Tools

Salesforce

Renewal Tracking System

FreshDesk

MS Excel

MS Word

MS PowerPoint

Job description

Fortinet, Inc. in Sunnyvale, CA is seeking a Renewal Representative to support the full Renewal Sales cycle for Commercial/Mid-Enterprise accounts in the United States.

You will be the main contact for renewals, interfacing with Customers, Field Sales, Partners and Distributors. The role emphasizes using Salesforce and Renewal Tracking System, handling license renewals for FortiGuard & FortiCare, meeting SLAs and KPIs, and collaborating with Product Marketing, Finance, IT and Order Management to