Travel Customer Support Specialist | Flexible Schedule

Hjbtravels; Peabody (MA); Hybrid; USD 33,000 - 47,000; Full time

Benefits offered by this job

Flexible scheduling

Training and support

Advancement opportunities

Team-oriented environment

Job summary

Hjbtravels is seeking a reliable Customer Service Representative to support clients in the travel industry. The role offers a flexible schedule and is ideal for individuals who enjoy helping others and delivering high-quality service.

You will assist customers with travel-related inquiries, support the booking process, and help ensure a smooth and positive experience for every client. Training and ongoing support are provided.

Qualifications

• Strong verbal and written communication skills.
• Customer service experience preferred, but not required.
• Ability to work independently and manage time effectively.
• Basic computer skills and comfort using online systems.
• Attention to detail and a customer-first mindset.
• Interest in the travel industry is a plus.

Responsibilities

• Handle customer inquiries via phone and email.
• Assist clients with travel questions, reservations, and general support.
• Provide accurate information regarding destinations, policies, and procedures.
• Maintain professional and courteous communication at all times.
• Follow established company processes and service standards.
• Document customer interactions as needed.

Skills

Verbal communication

Written communication

Customer service

Time management

Basic computer skills

Attention to detail

Job description

Hjbtravels is seeking a reliable Customer Service Representative to support clients in the travel industry. The role offers a flexible schedule and is ideal for individuals who enjoy helping others and delivering high-quality service.

You will assist customers with travel-related inquiries, support the booking process, and help ensure a smooth and positive experience for every client. Training and ongoing support are provided.