Travel Booking Support Specialist - Flexible Hours

Hjbtravels; Baraboo (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Training and ongoing support

Flexible work options

Growth opportunities within travel

Supportive and collaborative team

Job summary

Hjbtravels is seeking a Customer Service Representative in the travel industry to assist clients with inquiries, guide them through bookings, and ensure a positive, seamless experience from start to finish.

You will respond to questions via phone and email, help with travel planning and reservations, and provide accurate destination information while maintaining professional communication and following company standards.

Qualifications

• Strong communication and interpersonal skills.
• Customer service experience preferred (not required).
• Ability to work independently and manage time effectively.
• Comfortable using computers, email, and online systems.
• Detail-oriented with a positive, solution-focused attitude.
• Interest in the travel industry is a plus.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist clients with travel planning, reservations, and general questions.
• Provide accurate information regarding destinations, policies, and procedures.
• Maintain clear and professional communication with clients.
• Follow company guidelines and service standards.
• Document interactions and updates as needed.

Skills

Strong communication

Customer service experience

Time management

Computer literacy

Detail-oriented

Interest in travel industry

Job description

Hjbtravels is seeking a Customer Service Representative in the travel industry to assist clients with inquiries, guide them through bookings, and ensure a positive, seamless experience from start to finish.

You will respond to questions via phone and email, help with travel planning and reservations, and provide accurate destination information while maintaining professional communication and following company standards.