Travel Customer Service Representative - Travel & Hospitality

Concentrix; Wixom (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Concentrix is seeking a Travel Customer Support Specialist to handle inbound inquiries by phone, email, and chat, assisting customers with bookings, itinerary changes, cancellations and refunds.

You will use digital tools and CRM systems to resolve issues, de‑escalate concerns, and provide accurate information, while joining a collaborative culture that values learning and performance. This role offers opportunities to develop skills in customer experience, analytics, and global client support.

Job description

Join Concentrix as a Travel Customer Support Specialist and help leading travel brands deliver exceptional experiences. You’ll handle inbound inquiries via phone, email, and chat, assisting customers with bookings, itinerary changes, cancellations, refunds, and travel-related questions. Using digital tools and CRM systems, you’ll resolve issues, de‑escalate concerns, and provide accurate, timely information. You’ll work within a collaborative, inclusive culture that values learning, feedback, and performance, with clear opportunities to build skills in customer experience, analytics, and global client support.