Travel Customer Service Representative - Travel & Hospitality

Concentrix; Warren (MI); Vor Ort; USD 38.000 - 54.000; Vollzeit

Zusammenfassung

Concentrix is seeking a Travel Customer Support Specialist in Michigan to assist travelers with bookings, itinerary changes, cancellations, refunds, and travel questions. You’ll resolve issues using CRM tools and collaborate with a team to ensure consistent service.

You’ll handle inquiries via phone, email, and chat, de‑escalate concerns, and provide accurate information while building skills in customer experience and analytics within a supportive culture.

Qualifikationen

• Experience in travel or hospitality customer support preferred.
• Comfort with handling bookings, changes, and refunds using CRM tools.

Aufgaben

• Handle inbound inquiries via phone, email, and chat.
• Assist customers with bookings, itinerary changes, cancellations, and refunds.
• Resolve issues and provide accurate information to travelers.

Kenntnisse

Customer service

Communication

Problem solving

Multitasking

Phone etiquette

Tools

CRM systems

Booking platforms

Jobbeschreibung

Join Concentrix as a Travel Customer Support Specialist and help leading travel brands deliver exceptional experiences. You’ll handle inbound inquiries via phone, email, and chat, assisting customers with bookings, itinerary changes, cancellations, refunds, and travel-related questions. Using digital tools and CRM systems, you’ll resolve issues, de‑escalate concerns, and provide accurate, timely information. You’ll work within a collaborative, inclusive culture that values learning, feedback, and performance, with clear opportunities to build skills in customer experience, analytics, and global client support.