Travel Customer Service Representative - Travel & Hospitality

Concentrix; Pleasant Ridge (MI); On-site; USD 34,000 - 42,000; Full time

Job summary

Concentrix is seeking a Travel Customer Support Specialist to join our team in handling inbound inquiries via phone, email, and chat. You will assist customers with bookings, itinerary changes, cancellations, refunds, and general travel questions.

Using CRM tools, you will resolve issues, de‑escalate concerns, and provide accurate information while contributing to a collaborative culture that prioritizes learning and performance, with opportunities to grow in customer experience and analytics.

Job description

Join Concentrix as a Travel Customer Support Specialist and help leading travel brands deliver exceptional experiences. You’ll handle inbound inquiries via phone, email, and chat, assisting customers with bookings, itinerary changes, cancellations, refunds, and travel-related questions. Using digital tools and CRM systems, you’ll resolve issues, de‑escalate concerns, and provide accurate, timely information. You’ll work within a collaborative, inclusive culture that values learning, feedback, and performance, with clear opportunities to build skills in customer experience, analytics, and global client support.