Travel Customer Service Representative - Travel & Hospitality

Concentrix; Clawson (MI); On-site; USD 34,000 - 50,000; Full time

Job summary

Concentrix is seeking a Travel Customer Support Specialist in Michigan to assist customers with bookings, itinerary changes, cancellations, refunds, and travel questions. You will handle inbound inquiries by phone, email, and chat, using CRM tools to resolve issues.

The role emphasizes de-escalation, accuracy, and timeliness, within a collaborative culture that supports learning and performance as you build skills in customer experience and global client support.

Responsibilities

• handle inbound inquiries via phone, email, and chat.
• assist customers with bookings, itinerary changes, cancellations, refunds, and travel questions.
• use digital tools and CRM systems to resolve issues and provide timely information.
• de-escalate concerns and contribute to learning and performance in a collaborative culture.

Job description

Join Concentrix as a Travel Customer Support Specialist and help leading travel brands deliver exceptional experiences. You’ll handle inbound inquiries via phone, email, and chat, assisting customers with bookings, itinerary changes, cancellations, refunds, and travel-related questions. Using digital tools and CRM systems, you’ll resolve issues, de‑escalate concerns, and provide accurate, timely information. You’ll work within a collaborative, inclusive culture that values learning, feedback, and performance, with clear opportunities to build skills in customer experience, analytics, and global client support.