Travel Customer Service Representative - Travel & Hospitality

Concentrix; Salem (MI); On-site; USD 35,000 - 52,000; Full time

Job summary

Concentrix is seeking a Travel Customer Support Specialist to assist customers with bookings, itinerary changes, cancellations, refunds, and travel questions. You’ll handle inquiries via phone, email, and chat, using CRM tools to provide accurate information and resolve issues.

Join a collaborative, inclusive culture that values learning and feedback while you build skills in customer experience, analytics, and global client support.

Responsibilities

• Handle inbound inquiries via phone, email, and chat.
• Assist customers with bookings, itinerary changes, cancellations, refunds, and travel-related questions.
• Use CRM systems to resolve issues and provide accurate, timely information.
• De-escalate concerns and contribute to a collaborative, inclusive culture.

Job description

Join Concentrix as a Travel Customer Support Specialist and help leading travel brands deliver exceptional experiences. You’ll handle inbound inquiries via phone, email, and chat, assisting customers with bookings, itinerary changes, cancellations, refunds, and travel-related questions. Using digital tools and CRM systems, you’ll resolve issues, de‑escalate concerns, and provide accurate, timely information. You’ll work within a collaborative, inclusive culture that values learning, feedback, and performance, with clear opportunities to build skills in customer experience, analytics, and global client support.