Travel Customer Service Representative - Travel & Hospitality

Concentrix; Novi (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

Concentrix is seeking a Travel Customer Support Specialist to assist travelers with bookings, itinerary changes, cancellations, and refunds. You will handle inquiries via phone, email, and chat, using CRM tools to provide accurate, timely information in a collaborative environment.

The role offers growth in customer experience, analytics, and global client support. You’ll work within a culture that values learning, feedback, and performance, with opportunities to build skills in travel-related

Qualifications

• Experience handling multi-channel customer inquiries.
• Familiarity with travel bookings, itinerary changes, cancellations and refunds.
• Strong communication and problem-solving skills.

Responsibilities

• Handle inbound inquiries via phone, email, and chat to support travel bookings and changes.
• Resolve customer issues, de-escalate concerns, and provide accurate information in a timely manner.
• Utilize CRM tools to access trip information and coordinate with internal teams.

Skills

Customer service

Multi-channel support

Communication

Problem solving

Tools

CRM software

Job description

Join Concentrix as a Travel Customer Support Specialist and help leading travel brands deliver exceptional experiences. You’ll handle inbound inquiries via phone, email, and chat, assisting customers with bookings, itinerary changes, cancellations, refunds, and travel-related questions. Using digital tools and CRM systems, you’ll resolve issues, de‑escalate concerns, and provide accurate, timely information. You’ll work within a collaborative, inclusive culture that values learning, feedback, and performance, with clear opportunities to build skills in customer experience, analytics, and global client support.