Travel Customer Service Representative - Travel & Hospitality

Concentrix; Waterford Charter Township (MI); On-site; USD 36,000 - 52,000; Full time

Job summary

Concentrix is seeking a Travel Customer Support Specialist to join our team in Michigan. You will handle inbound inquiries via phone, email, and chat, assisting customers with bookings, itinerary changes, cancellations, refunds, and travel-related questions.

Using CRM tools and digital channels, you will resolve issues, de-escalate concerns, and provide accurate, timely information while collaborating with teammates in a supportive, growth‑minded culture.

Job description

Join Concentrix as a Travel Customer Support Specialist and help leading travel brands deliver exceptional experiences. You’ll handle inbound inquiries via phone, email, and chat, assisting customers with bookings, itinerary changes, cancellations, refunds, and travel-related questions. Using digital tools and CRM systems, you’ll resolve issues, de‑escalate concerns, and provide accurate, timely information. You’ll work within a collaborative, inclusive culture that values learning, feedback, and performance, with clear opportunities to build skills in customer experience, analytics, and global client support.