Travel Customer Service Representative - Travel & Hospitality

Concentrix; Detroit (MI); On-site; USD 34,000 - 52,000; Full time

Job summary

Concentrix is seeking a Travel Customer Support Specialist to help travelers with bookings, changes, and questions. You’ll handle inquiries by phone, email, and chat using CRM systems, resolving issues and providing accurate information.

You’ll work within a collaborative culture that values learning and performance, with opportunities to build skills in customer experience and global client support. Join a team that supports leading travel brands and strives to deliver exceptional experiences

Qualifications

• Experience in handling customer inquiries and providing solutions.
• Familiarity with travel-related bookings and policy basics.

Responsibilities

• Handle inbound inquiries via phone, email, and chat.
• Assist customers with bookings, itinerary changes, cancellations, refunds, and travel questions.

Skills

Customer service

Tools

CRM systems

Job description

Join Concentrix as a Travel Customer Support Specialist and help leading travel brands deliver exceptional experiences. You’ll handle inbound inquiries via phone, email, and chat, assisting customers with bookings, itinerary changes, cancellations, refunds, and travel-related questions. Using digital tools and CRM systems, you’ll resolve issues, de‑escalate concerns, and provide accurate, timely information. You’ll work within a collaborative, inclusive culture that values learning, feedback, and performance, with clear opportunities to build skills in customer experience, analytics, and global client support.