Travel Customer Service Representative - Travel & Hospitality

Concentrix; Southfield (MI); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Concentrix is seeking a Travel Customer Support Specialist in the United States (Southfield, MI) to handle inquiries via phone, email, and chat. You will assist customers with bookings, itinerary changes, cancellations, and refunds, using CRM tools to resolve issues and provide accurate information.

The role offers a collaborative culture with opportunities to build skills in customer experience and analytics.

Responsabilités

• Handle inbound inquiries via phone, email, and chat.
• Assist customers with bookings, itinerary changes, cancellations, and refunds.
• Resolve issues, de-escalate concerns, and provide accurate, timely information.

Connaissances

Customer service

Communication

CRM systems

Outils

CRM systems

Description du poste

Join Concentrix as a Travel Customer Support Specialist and help leading travel brands deliver exceptional experiences. You’ll handle inbound inquiries via phone, email, and chat, assisting customers with bookings, itinerary changes, cancellations, refunds, and travel-related questions. Using digital tools and CRM systems, you’ll resolve issues, de‑escalate concerns, and provide accurate, timely information. You’ll work within a collaborative, inclusive culture that values learning, feedback, and performance, with clear opportunities to build skills in customer experience, analytics, and global client support.