Travel Customer Service Representative - Travel & Hospitality

Concentrix; Clarkston (MI); Vor Ort; USD 38.000 - 59.000; Vollzeit

Zusammenfassung

Concentrix is seeking a Travel Customer Support Specialist to assist customers with bookings, itinerary changes, cancellations, refunds, and travel questions across phone, email, and chat.

You will use CRM tools to resolve issues, de‑escalate concerns, and provide accurate information, contributing to an inclusive culture that values learning and performance and offers opportunities to build skills in customer experience and analytics.

Jobbeschreibung

Join Concentrix as a Travel Customer Support Specialist and help leading travel brands deliver exceptional experiences. You’ll handle inbound inquiries via phone, email, and chat, assisting customers with bookings, itinerary changes, cancellations, refunds, and travel-related questions. Using digital tools and CRM systems, you’ll resolve issues, de‑escalate concerns, and provide accurate, timely information. You’ll work within a collaborative, inclusive culture that values learning, feedback, and performance, with clear opportunities to build skills in customer experience, analytics, and global client support.