Travel Customer Service

Kim Luxe Travel; Kansas City (MO); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Access to travel benefits

Exclusive industry discounts

Career growth opportunities

Collaborative team culture

Job summary

Kim Luxe Travel is seeking a Travel Customer Service professional to support clients before, during, and after their trips. This position emphasizes outstanding customer care and includes managing travel-related requests while ensuring a seamless travel experience.

The ideal candidate should possess strong communication skills, experience in customer service, and a passion for travel. This is a fully remote role with flexible hours, ongoing training, and excellent career growth opportunities.

Qualifications

• Strong communicator with a customer-first mindset.
• Experienced in customer service, preferably in travel or hospitality.
• Tech-savvy and adaptable to new systems.

Responsibilities

• Communicate with clients to answer questions and provide assistance.
• Manage booking updates and itinerary changes.
• Proactively check in with clients to confirm details.

Skills

Customer service experience

Communication skills

Tech-savviness

Multi-tasking ability

Knowledge of travel industry

Job description

We are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress-free experience for every traveler.

Key Responsibilities

• Communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance
• Manage booking updates, itinerary changes, cancellations, and special travel needs
• Share clear and accurate information regarding destinations, travel requirements, and agency procedures
• Proactively check in with clients to confirm details and address any concerns
• Resolve issues efficiently while maintaining a positive and supportive approach

Ideal Candidate

• A strong communicator with a customer-first mindset
• Experienced in customer service (travel, tourism, or hospitality experience is a plus)
• Well-organized, reliable, and comfortable handling multiple requests at once
• Tech-savvy and able to adapt quickly to new systems and tools
• Passionate about travel and helping clients enjoy seamless experiences
• Fully remote position with flexible hours
• Training and ongoing support to help you succeed
• Career growth opportunities within a growing travel agency
• Access to travel benefits and exclusive industry discounts
• A collaborative and supportive team culture