Travel Customer Service

Kim Luxe Travel; Orlando (FL); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Access to travel benefits

Exclusive industry discounts

Career growth opportunities

Training and ongoing support

Job summary

Kim Luxe Travel is looking for a Travel Customer Service professional to provide exceptional support to clients before, during, and after their travels. The role involves communicating with clients, managing bookings, and resolving issues to ensure a smooth travel experience. Ideal candidates should have strong communication skills, customer service experience, and a passion for travel. The position is fully remote with flexible hours, offering training, career growth opportunities, and access to travel benefits.

Qualifications

• Excellent communication skills and a customer-first mindset required.
• Experience in customer service, preferably in travel or hospitality.
• Ability to handle multiple requests efficiently and effectively.

Responsibilities

• Communicate with clients via email, phone, and messaging.
• Manage booking updates, itinerary changes, and cancellations.
• Provide accurate information on travel requirements and procedures.
• Proactively check in with clients and address concerns.
• Resolve issues efficiently while maintaining a positive approach.

Skills

Strong communication skills

Customer service experience

Tech-savvy

Organizational skills

Problem-solving ability

Job description

We are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress-free experience for every traveler.

Key Responsibilities

Communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance

Manage booking updates, itinerary changes, cancellations, and special travel needs

Share clear and accurate information regarding destinations, travel requirements, and agency procedures

Proactively check in with clients to confirm details and address any concerns

Resolve issues efficiently while maintaining a positive and supportive approach

Ideal Candidate

A strong communicator with a customer-first mindset

Experienced in customer service (travel, tourism, or hospitality experience is a plus)

Well-organized, reliable, and comfortable handling multiple requests at once

Tech-savvy and able to adapt quickly to new systems and tools

Passionate about travel and helping clients enjoy seamless experiences

Fully remote position with flexible hours

Training and ongoing support to help you succeed

Career growth opportunities within a growing travel agency

Access to travel benefits and exclusive industry discounts

A collaborative and supportive team culture