Travel Customer Service

Kim Luxe Travel; Columbus (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Access to travel benefits

Exclusive industry discounts

Career growth opportunities

Collaborative team culture

Training and ongoing support

Job summary

A growing travel agency is seeking a Travel Customer Service professional to deliver outstanding client support before, during, and after trips. Responsibilities include communicating with clients, managing booking updates, and resolving issues while maintaining a positive approach. The ideal candidate will have a customer-first mindset, be well-organized, and have experience in customer service, preferably in travel or hospitality. This is a fully remote position with flexible hours and opportunities for career growth.

Qualifications

• Strong communicator with a customer-first mindset.
• Experience in customer service in travel or hospitality is a plus.
• Well-organized and reliable, comfortable managing multiple requests.

Responsibilities

• Communicate with clients to answer questions and provide assistance.
• Manage booking updates, changes, cancellations, and special requests.
• Proactively check in with clients for details and concerns.
• Resolve issues efficiently while maintaining a positive approach.

Skills

Customer service

Communication

Tech-savvy

Organizational skills

Job description

We are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress-free experience for every traveler.

Key Responsibilities

Communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance

Manage booking updates, itinerary changes, cancellations, and special travel needs

Share clear and accurate information regarding destinations, travel requirements, and agency procedures

Proactively check in with clients to confirm details and address any concerns

Resolve issues efficiently while maintaining a positive and supportive approach

Ideal Candidate

A strong communicator with a customer-first mindset

Experienced in customer service (travel, tourism, or hospitality experience is a plus)

Well-organized, reliable, and comfortable handling multiple requests at once

Tech-savvy and able to adapt quickly to new systems and tools

Passionate about travel and helping clients enjoy seamless experiences

Fully remote position with flexible hours

Training and ongoing support to help you succeed

Career growth opportunities within a growing travel agency

Access to travel benefits and exclusive industry discounts

A collaborative and supportive team culture