Remote Travel Customer Care Specialist

Kim Luxe Travel; Kansas City (MO); On-site; Full time

Job description

We are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress-free experience for every traveler.

Key Responsibilities

Communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance

Manage booking updates, itinerary changes, cancellations, and special travel needs

Share clear and accurate information regarding destinations, travel requirements, and agency procedures

Proactively check in with clients to confirm details and address any concerns

Resolve issues efficiently while maintaining a positive and supportive approach

Ideal Candidate

A strong communicator with a customer-first mindset

Experienced in customer service (travel, tourism, or hospitality experience is a plus)

Well-organized, reliable, and comfortable handling multiple requests at once

Tech-savvy and able to adapt quickly to new systems and tools

Passionate about travel and helping clients enjoy seamless experiences

Fully remote position with flexible hours

Training and ongoing support to help you succeed

Career growth opportunities within a growing travel agency

Access to travel benefits and exclusive industry discounts

A collaborative and supportive team culture