Travel Customer Service

Kim Luxe Travel; Durham (NC); Remote; USD 38,000 - 56,000; Full time

Benefits offered by this job

Access to travel benefits

Exclusive industry discounts

Collaborative team culture

Career growth opportunities

Training and ongoing support

Job summary

A dynamic travel agency is seeking a Travel Customer Service professional to provide exceptional support to clients before, during, and after their trips. The successful candidate will communicate effectively with clients, manage booking updates, and resolve issues promptly. This fully remote position offers flexible hours and opportunities for career growth within a supportive team culture, along with access to travel benefits and exclusive industry discounts. If you're passionate about travel and customer service, we want to hear from you.

Qualifications

• Must be a strong communicator with a customer-first mindset.
• Experience in travel, tourism, or hospitality is preferred.
• Reliability and ability to handle multiple requests are essential.
• Must be tech-savvy and adaptable to new systems.
• Passionate about travel and helping clients enjoy seamless experiences.
• Fully remote position with flexible hours.
• Training and ongoing support provided.
• Career growth opportunities within a growing travel agency.
• Access to travel benefits and exclusive industry discounts.
• Collaborative and supportive team culture.

Responsibilities

• Communicate with clients through email, phone, and messaging.
• Manage booking updates, cancellations, and special requests.
• Provide accurate information regarding travel requirements.
• Proactively check in with clients to confirm details.
• Resolve issues efficiently while maintaining a positive approach.

Skills

Strong communication skills

Customer service experience

Well-organized

Tech-savvy

Passionate about travel

Job description

We are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress-free experience for every traveler.

Key Responsibilities

Communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance

Manage booking updates, itinerary changes, cancellations, and special travel needs

Share clear and accurate information regarding destinations, travel requirements, and agency procedures

Proactively check in with clients to confirm details and address any concerns

Resolve issues efficiently while maintaining a positive and supportive approach

Ideal Candidate

A strong communicator with a customer-first mindset

Experienced in customer service (travel, tourism, or hospitality experience is a plus)

Well-organized, reliable, and comfortable handling multiple requests at once

Tech-savvy and able to adapt quickly to new systems and tools

Passionate about travel and helping clients enjoy seamless experiences

Fully remote position with flexible hours

Training and ongoing support to help you succeed

Career growth opportunities within a growing travel agency

Access to travel benefits and exclusive industry discounts

A collaborative and supportive team culture