Travel Customer Service

Kim Luxe Travel; Burlington (VT); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Access to travel benefits

Exclusive industry discounts

Ongoing training and support

Career growth opportunities

Collaborative team culture

Job summary

A growing travel agency is seeking a Travel Customer Service professional to ensure clients enjoy seamless experiences before, during, and after their trips. This remote role involves managing travel-related requests, offering outstanding customer care, and resolving issues efficiently. Ideal candidates will have customer service experience, strong communication skills, and a passion for travel. Flexible hours and career growth opportunities are provided, along with access to travel benefits and exclusive discounts.

Qualifications

• Experienced in customer service, ideally in travel, tourism, or hospitality.
• Ability to manage multiple requests efficiently.
• Passionate about travel and customer satisfaction.

Responsibilities

• Answer client questions through various communication channels.
• Manage booking updates and special travel needs.
• Provide accurate information regarding destinations and procedures.
• Proactively check in with clients to confirm details.
• Resolve issues efficiently while maintaining positive support.

Skills

Strong communication skills

Customer-first mindset

Organizational skills

Tech-savvy

Job description

We are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress-free experience for every traveler.

Key Responsibilities

Communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance

Manage booking updates, itinerary changes, cancellations, and special travel needs

Share clear and accurate information regarding destinations, travel requirements, and agency procedures

Proactively check in with clients to confirm details and address any concerns

Resolve issues efficiently while maintaining a positive and supportive approach

Ideal Candidate

A strong communicator with a customer-first mindset

Experienced in customer service (travel, tourism, or hospitality experience is a plus)

Well-organized, reliable, and comfortable handling multiple requests at once

Tech-savvy and able to adapt quickly to new systems and tools

Passionate about travel and helping clients enjoy seamless experiences

Fully remote position with flexible hours

Training and ongoing support to help you succeed

Career growth opportunities within a growing travel agency

Access to travel benefits and exclusive industry discounts

A collaborative and supportive team culture