Travel Customer Service

Kim Luxe Travel; Cleveland (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Travel benefits

Exclusive industry discounts

Career growth opportunities

Collaborative team culture

Job summary

A travel agency is looking for a Travel Customer Service professional to provide exceptional support to clients throughout their travel journey. Responsibilities include communicating effectively with clients, managing bookings, and ensuring a seamless travel experience. Ideal candidates are strong communicators with customer service experience, especially in travel or hospitality. This is a fully remote position offering flexible hours and career growth opportunities, along with access to industry discounts and benefits.

Qualifications

• Experienced in customer service, preferably in travel, tourism, or hospitality.
• Able to handle multiple requests efficiently.
• Comfortable adapting to new systems and tools.

Responsibilities

• Communicate with clients via email, phone, and messaging.
• Manage booking updates and itinerary changes.
• Proactively check in with clients and address concerns.
• Resolve issues while maintaining a positive approach.

Skills

Strong communication skills

Customer service experience

Organizational skills

Tech-savvy

Passion for travel

Job description

We are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress-free experience for every traveler.

Key Responsibilities

Communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance

Manage booking updates, itinerary changes, cancellations, and special travel needs

Share clear and accurate information regarding destinations, travel requirements, and agency procedures

Proactively check in with clients to confirm details and address any concerns

Resolve issues efficiently while maintaining a positive and supportive approach

Ideal Candidate

A strong communicator with a customer-first mindset

Experienced in customer service (travel, tourism, or hospitality experience is a plus)

Well-organized, reliable, and comfortable handling multiple requests at once

Tech-savvy and able to adapt quickly to new systems and tools

Passionate about travel and helping clients enjoy seamless experiences

Fully remote position with flexible hours

Training and ongoing support to help you succeed

Career growth opportunities within a growing travel agency

Access to travel benefits and exclusive industry discounts

A collaborative and supportive team culture