Travel Customer Service

Kim Luxe Travel; Indianapolis (IN); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Access to travel benefits

Exclusive industry discounts

Ongoing training and support

Flexible hours

Career growth opportunities

Collaborative team culture

Job summary

Kim Luxe Travel is seeking a dedicated Travel Customer Service professional to support clients before, during, and after their trips. The role prioritizes exceptional customer care, managing bookings, and providing accurate travel information. Ideal candidates will have customer service experience, excellent communication skills, and a passion for travel. This fully remote position offers flexible hours, training, career growth opportunities, and travel benefits within a supportive team environment.

Qualifications

• Experienced in customer service, ideally in travel or hospitality.
• Ability to handle multiple requests effectively.
• Passionate about delivering outstanding customer care.

Responsibilities

• Communicate with clients through various platforms to assist them.
• Manage and update travel bookings and itineraries.
• Resolve client issues efficiently with a positive approach.

Skills

Strong communication skills

Customer-first mindset

Organizational skills

Tech-savviness

Job description

We are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress-free experience for every traveler.

Key Responsibilities

Communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance

Manage booking updates, itinerary changes, cancellations, and special travel needs

Share clear and accurate information regarding destinations, travel requirements, and agency procedures

Proactively check in with clients to confirm details and address any concerns

Resolve issues efficiently while maintaining a positive and supportive approach

Ideal Candidate

A strong communicator with a customer-first mindset

Experienced in customer service (travel, tourism, or hospitality experience is a plus)

Well-organized, reliable, and comfortable handling multiple requests at once

Tech-savvy and able to adapt quickly to new systems and tools

Passionate about travel and helping clients enjoy seamless experiences

Fully remote position with flexible hours

Training and ongoing support to help you succeed

Career growth opportunities within a growing travel agency

Access to travel benefits and exclusive industry discounts

A collaborative and supportive team culture