Travel Customer Care Advisor

Hopesglobalgetaways; Oregon; Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Training provided

Travel discounts

Flexible scheduling

Fully remote

Job summary

Hopesglobalgetaways is seeking a Travel Customer Care Advisor to support clients remotely as they research, plan, and manage vacation arrangements. You will answer questions, review options, coordinate services, and ensure details are accurately tracked.

No prior professional travel experience is required; comprehensive training is provided. The role emphasizes excellent communication, organization, and the ability to manage multiple client requests while staying informed about destination and

Qualifications

• Clear written and verbal communication.
• Strong online research and option comparison.
• Organized approach to handling multiple client requests.
• Ability to work independently with minimal supervision.
• Comfort with flexible scheduling and remote collaboration.

Responsibilities

• Interact with clients to learn vacation goals, dates, budget, and preferences.
• Research hotels, resorts, cruises, transport, tours, and packages.
• Help clients compare options and explain features and inclusions.
• Coordinate arrangements through approved supplier systems.
• Keep reservations, confirmations, and planning notes organized.

Skills

Communication skills

Research skills

Time management

Attention to detail

Independent work

Customer-focused

Education

High school diploma or equivalent

Tools

Supplier systems

Booking platforms

Job description

Position Overview

We are seeking friendly, organized individuals to join our remote team as Travel Customer Care Advisor. In this role, you will provide ongoing assistance to clients as they research, plan, and manage vacation arrangements.Your focus will be on creating a smooth client experience by answering questions, reviewing available options, coordinating requested services, and making sure important details are handled accurately. Previous professional travel experience is not required. Training and continued support are provided.

Key Responsibilities

• Communicate with clients to learn about their vacation goals, preferred dates, budget, destination interests, and special requests.
• Research hotels, resorts, cruises, transportation, tours, excursions, activities, and package options.
• Help clients compare choices and understand relevant features, inclusions, and booking considerations.
• Coordinate selected arrangements through approved supplier systems and resources.
• Keep reservation details, confirmations, schedules, and planning notes organized.
• Follow up regarding pending decisions, missing information, deadlines, and updates.
• Assist with routine questions, booking adjustments, and service-related requests.
• Maintain accurate client records while continuing to develop destination and supplier knowledge.

Opportunity Highlights

Fully remote with flexible schedulingIndependent opportunity rather than a traditional hourly or salaried employee positionTraining available for individuals new to the travel industryOngoing destination, supplier, and product educationAccess to team guidance and professional development resourcesPerformance-based incentives and recognition opportunitiesQualifying travel discounts and industry-related benefitsOpportunities to strengthen customer-care, planning, and communication skills

Qualifications

Strong written and verbal communication skillsPatient, professional, and customer-focused approachGood organization and attention to detailComfortable conducting online research and reviewing multiple optionsStrong follow-up and time-management skillsAbility to manage several client requests and prioritiesResourceful when addressing routine questions or concernsSelf-motivated and comfortable working independentlyWillingness to learn supplier systems, booking platforms, and digital toolsBasic computer proficiency and reliable internet accessMust be at least 18 years of ageMust be legally eligible to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or other qualifying countries