Travel Customer Care Advisor

Hope’s Global Getaways; Daly City (CA); A distancia; USD 19.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Training provided

Performance-based incentives

Travel discounts

Professional development

Descripción de la vacante

Hope’s Global Getaways is seeking friendly, organized individuals to join our remote team as Travel Customer Care Advisor. You will assist clients researching, planning, and managing vacation arrangements, ensuring a smooth experience by answering questions and coordinating services.

No prior travel experience is required; training and ongoing support are provided. This fully remote position offers flexible scheduling and opportunities to develop destination and supplier knowledge with team

Formación

• Strong written and verbal communication skills.
• Patient, professional, and customer-focused approach.
• Good organization and attention to detail.
• Comfortable conducting online research and reviewing multiple options.
• Strong follow-up and time-management skills.
• Ability to manage several client requests and priorities.
• Self-motivated and comfortable working independently.
• Willingness to learn supplier systems, booking platforms, and digital tools.

Responsabilidades

• Communicate with clients to learn about vacation goals, dates, budget, destinations, and requests.
• Research hotels, resorts, cruises, transportation, tours, and packages.
• Help clients compare options and understand features, inclusions, and booking considerations.
• Coordinate arrangements through supplier systems and resources.
• Keep reservation details, confirmations, schedules, and notes organized.
• Follow up on pending decisions, missing information, deadlines, and updates.
• Assist with routine questions, booking adjustments, and service-related requests.
• Maintain accurate client records while building destination and supplier knowledge.

Conocimientos

Communication

Organization

Research

Time-management

Customer focus

Independent work

Self-motivation

Problem solving

Attention to detail

Learning agility

Descripción del empleo

Position Overview

We are seeking friendly, organized individuals to join our remote team as Travel Customer Care Advisor. In this role, you will provide ongoing assistance to clients as they research, plan, and manage vacation arrangements.

Your focus will be on creating a smooth client experience by answering questions, reviewing available options, coordinating requested services, and making sure important details are handled accurately. Previous professional travel experience is not required. Training and continued support are provided.

Key Responsibilities

• Communicate with clients to learn about their vacation goals, preferred dates, budget, destination interests, and special requests.
• Research hotels, resorts, cruises, transportation, tours, excursions, activities, and package options.
• Help clients compare choices and understand relevant features, inclusions, and booking considerations.
• Coordinate selected arrangements through approved supplier systems and resources.
• Keep reservation details, confirmations, schedules, and planning notes organized.
• Follow up regarding pending decisions, missing information, deadlines, and updates.
• Assist with routine questions, booking adjustments, and service-related requests.
• Maintain accurate client records while continuing to develop destination and supplier knowledge.

Opportunity Highlights

• Fully remote with flexible scheduling
• Independent opportunity rather than a traditional hourly or salaried employee position
• Training available for individuals new to the travel industry
• Ongoing destination, supplier, and product education
• Access to team guidance and professional development resources
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Opportunities to strengthen customer-care, planning, and communication skills

Qualifications

• Strong written and verbal communication skills
• Patient, professional, and customer-focused approach
• Good organization and attention to detail
• Comfortable conducting online research and reviewing multiple options
• Strong follow-up and time-management skills
• Ability to manage several client requests and priorities
• Resourceful when addressing routine questions or concerns
• Self-motivated and comfortable working independently
• Willingness to learn supplier systems, booking platforms, and digital tools
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must be legally eligible to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or other qualifying countries