Customer Care Solutions Advisor

Hope’s Global Getaways; South Carolina; Remote; USD 21,000 - 34,000; Full time

Benefits offered by this job

Fully remote work

Flexible scheduling

Beginner-friendly onboarding

Mentorship and guidance

Supplier and destination education

Professional development resources

Travel discounts

Job summary

Hope’s Global Getaways is hiring remote Customer Care Solutions Advisors. You’ll help clients with vacation planning by researching options, coordinating services, and resolving routine questions as part of a flexible, independent role.

We provide onboarding, supplier education, ongoing support, and guidance as you build client relationships while using the training and resources available. Prior travel-industry experience isn’t required.

Qualifications

• Strong written and verbal communication skills.
• Professional, patient, and customer-focused approach.
• Strong organization and attention to detail.
• Ability to research information and explain available solutions clearly.
• Strong follow-up and problem-solving skills.
• Ability to manage multiple client requests and deadlines independently.
• Willingness to learn digital tools, supplier platforms, and new processes.
• Dependable, adaptable, and comfortable taking initiative.
• Self-motivated and capable of working independently.
• Basic computer proficiency and reliable internet access.
• Must be at least 18 years of age.
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region.

Responsibilities

• Learn about each client's preferred destinations, travel dates, budget, interests, concerns, and special requests.
• Research and compare resorts, hotels, cruises, transportation, tours, excursions, activities, and other vacation options through approved supplier resources.
• Help clients review available choices and coordinate selected arrangements based on their needs.
• Organize booking information, confirmations, schedules, itinerary details, and other important planning materials.
• Provide responsive support by answering routine questions, communicating updates, following up on pending items, and assisting with standard changes or concerns.
• Review reservation information for accuracy, monitor important deadlines, maintain client records, and continue building destination and supplier knowledge.

Skills

Strong communication

Professional, patient approach

Strong organization

Research abilities

Follow-up skills

Multitasking

Willingness to learn digital tools

Dependable and proactive

Independent work ethic

Basic computer & internet access

18+ years old

Residency in qualifying regions

Tools

Digital tools

Supplier platforms

Job description

Position Overview

We are seeking dependable, customer-focused individuals to join our remote team as Customer Care Solutions Advisors. In this role, you will assist clients with vacation-planning needs by researching suitable options, coordinating requested services, and helping resolve routine questions or changes throughout the process.

This opportunity is a good fit for individuals who enjoy helping people, finding practical solutions, staying organized, and managing responsibilities independently. Previous travel-industry experience is not required. Training, supplier education, and ongoing support are provided.

Independent Work Structure

This is a remote, independent opportunity and is not a traditional hourly or salaried employee position. You will have flexibility in managing your schedule while being responsible for client communication, research, follow-up, organization, and continued learning.

Successful individuals are proactive, dependable, comfortable taking initiative, and willing to develop client relationships while using the training, tools, and resources available.

What You'll Do

• Learn about each client's preferred destinations, travel dates, budget, interests, concerns, and special requests.
• Research and compare resorts, hotels, cruises, transportation, tours, excursions, activities, and other vacation options through approved supplier resources.
• Help clients review available choices and coordinate selected arrangements based on their needs.
• Organize booking information, confirmations, schedules, itinerary details, and other important planning materials.
• Provide responsive support by answering routine questions, communicating updates, following up on pending items, and assisting with standard changes or concerns.
• Review reservation information for accuracy, monitor important deadlines, maintain client records, and continue building destination and supplier knowledge.

What You'll Have Access To

• Fully remote work with flexible scheduling
• Beginner-friendly onboarding and training
• No previous professional travel experience required
• Ongoing team guidance and mentorship
• Supplier and destination education
• Professional development and skill-building resources
• Opportunities to strengthen customer care, communication, research, organization, and problem-solving skills
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Supportive virtual team environment

Qualifications

• Strong written and verbal communication skills
• Professional, patient, and customer-focused approach
• Strong organization and attention to detail
• Ability to research information and explain available solutions clearly
• Strong follow-up and problem-solving skills
• Ability to manage multiple client requests and deadlines independently
• Willingness to learn digital tools, supplier platforms, and new processes
• Dependable, adaptable, and comfortable taking initiative
• Self-motivated and capable of working independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region