Travel Check-In Agent — Bilingual Customer Champion

Balearia Caribbean LTD Corp; Fort Lauderdale (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Balearia Caribbean LTD Corp is seeking a Check-in Agent in Fort Lauderdale to greet passengers and manage boarding procedures. You will assist with information on services, schedules, fares, and policies, verify travel documents, and process reservations and payments.

The role requires strong teamwork and professional communication in a fast-paced maritime environment. Experience with reservation systems and bilingual English/Spanish is preferred.

Qualifications

• Experience in customer service roles.
• Ability to use reservation systems.
• Willingness to work in a team environment.

Responsibilities

• Greet and assist passengers before departure.
• Provide information on services, schedules, fares, and policies.
• Verify passports and travel documents for international passengers.
• Process reservations and payments.
• Issue boarding passes.
• Communicate boarding procedures and announcements.
• Assist passengers with disabilities.
• Resolve passenger inquiries professionally.
• Ensure compliance with maritime and port security regulations.

Skills

Bilingual English/Spanish

Customer service

Computer proficiency

Team player

Communication skills

Organization

Tools

Reservation systems

Job description

Balearia Caribbean LTD Corp is seeking a Check-in Agent in Fort Lauderdale to greet passengers and manage boarding procedures. You will assist with information on services, schedules, fares, and policies, verify travel documents, and process reservations and payments.

The role requires strong teamwork and professional communication in a fast-paced maritime environment. Experience with reservation systems and bilingual English/Spanish is preferred.