Check-In Agent

Balearia Caribbean; Fort Lauderdale (FL); On-site; USD 15,000 - 20,000; Full time

Job summary

Balearia Caribbean is seeking an on-site Check-in Agent in Fort Lauderdale to greet passengers, assist with information, and manage reservations and payments. You will verify travel documents, issue boarding passes, and communicate important boarding procedures in the terminal.

The role requires strong customer service skills, bilingual English/Spanish preferred, and the ability to work effectively with a team in a fast-paced environment.

Qualifications

• Bilingual English/Spanish preferred.
• Strong customer service skills.
• Computer proficiency and ability to learn reservation systems.
• Ability to work well with colleagues and as part of a team.
• Strong communication and interpersonal skills.
• Maintain professionalism and organization in a fast-paced environment.

Responsibilities

• Greet and assist passengers before departure and ensure the boarding process runs smoothly.
• Assist customers with information on services, schedules, fares, and policies.
• Verify passports and travel documents for international passengers.
• Make, modify, or cancel reservations and process payments.
• Issue boarding passes as required by customers.
• Communicate procedures and announcements in the terminal to passengers.
• Assist passengers with disabilities in the boarding process.
• Provide general customer assistance and resolve inquiries professionally.
• Ensure compliance with maritime and port security regulations.

Skills

Bilingual English/Spanish

Customer service

Reservation systems

Team player

Communication

Professional demeanor

Job description

Check-in Agents are the first point of contact for customers and play an important role in customer service and operations.

Reports to: Supervisor & Terminal Manager

Basic Functions & Responsibilities

• Greet and assist passengers before departure and ensure the boarding process runs smoothly.
• Assist customers by providing information about services, schedules, fares, and policies.
• Verify passports and travel documentation for international passengers.
• Make, modify, or cancel reservations and process customer payments by cash, credit, or debit card.
• Issue boarding passes according to customer requirements.
• Communicate to passengers any information, procedures of boarding and announcements in the Terminal.
• Assist passengers with disabilities in the boarding process.
• Provide general customer assistance and resolve passenger inquiries in a professional manner.
• Ensure compliance with maritime and port security regulations.

Required Skills and Abilities

• Bilingual English/Spanish preferred.
• Strong customer service skills.
• Computer proficiency and ability to learn reservation systems.
• Ability to work well with colleagues and as part of a team.
• Strong communication and interpersonal skills.
• Ability to remain professional and organized in a fast-paced environment.