Bilingual Passenger Service Agent — Airport Check-In

Menzies Aviation Careers; Miami (FL); On-site; USD 26,000 - 36,000; Part time

Job summary

Menzies Aviation in Miami is seeking a Part-Time Passenger Service Agent bilingual in English and Spanish to check in passengers, verify documents, assign seats, and assist at the airport. This role requires strong customer service, English/Spanish fluency, and the ability to work at the ticket counter and gates on-site at Miami International Airport.

The successful candidate will host self-service kiosks, handle baggage, provide gate information, and support passengers with questions while

Qualifications

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram
• Computer skills are required as you will be using computer-based systems to perform some of your primary job
• Ability to proficiently read, write and speak English, excellent communication skills
• Must have a positive, can-do, upbeat personality, able to remain calm under pressure
• Able to stand for long periods of time at the ticket counter and gate check-in
• Must be Fluent in both English and Spanish

Responsibilities

• Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering
• Host self-service kiosks and verify passengers’ documents prior to boarding aircraft
• Interpret identification labels along with baggage and cargo routing
• Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage)
• Other responsibilities in the gate area include making announcements, checking baggage, and assigning

Skills

Bilingual English/Spanish

Customer service

English proficiency

Education

High School or equivalent

Tools

Ticketing systems

Job description

Menzies Aviation in Miami is seeking a Part-Time Passenger Service Agent bilingual in English and Spanish to check in passengers, verify documents, assign seats, and assist at the airport. This role requires strong customer service, English/Spanish fluency, and the ability to work at the ticket counter and gates on-site at Miami International Airport.

The successful candidate will host self-service kiosks, handle baggage, provide gate information, and support passengers with questions while