Guest Services Agent — Flexible Shifts & Check-In

Shaner Hotels; Madeira Beach (FL); On-site; USD 28,000 - 40,000; Full time

Job summary

Shaner Hotels in Madeira Beach, Florida is seeking a dedicated individual to provide exceptional guest services. Responsibilities include processing check-ins and check-outs, handling guest complaints, and ensuring guest satisfaction through a flexible schedule, including weekends and holidays.

The ideal candidate will have a high school diploma and at least one year of customer service experience, preferably in a hotel environment. Being bilingual in English and Spanish is a plus. Join us to enhance our guest experience!

Qualifications

• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently.

Skills

Customer service

Bilingual English/Spanish

Computer experience

Education

High school graduate or equivalent

Job description

Shaner Hotels in Madeira Beach, Florida is seeking a dedicated individual to provide exceptional guest services. Responsibilities include processing check-ins and check-outs, handling guest complaints, and ensuring guest satisfaction through a flexible schedule, including weekends and holidays.

The ideal candidate will have a high school diploma and at least one year of customer service experience, preferably in a hotel environment. Being bilingual in English and Spanish is a plus. Join us to enhance our guest experience!