CheckIn Agent

Balearia Caribbean LTD Corp; Fort Lauderdale (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Balearia Caribbean LTD Corp is seeking a Check-in Agent in Fort Lauderdale to greet passengers and manage boarding procedures. You will assist with information on services, schedules, fares, and policies, verify travel documents, and process reservations and payments.

The role requires strong teamwork and professional communication in a fast-paced maritime environment. Experience with reservation systems and bilingual English/Spanish is preferred.

Qualifications

• Experience in customer service roles.
• Ability to use reservation systems.
• Willingness to work in a team environment.

Responsibilities

• Greet and assist passengers before departure.
• Provide information on services, schedules, fares, and policies.
• Verify passports and travel documents for international passengers.
• Process reservations and payments.
• Issue boarding passes.
• Communicate boarding procedures and announcements.
• Assist passengers with disabilities.
• Resolve passenger inquiries professionally.
• Ensure compliance with maritime and port security regulations.

Skills

Bilingual English/Spanish

Customer service

Computer proficiency

Team player

Communication skills

Organization

Tools

Reservation systems

Job description

Check-in Agents are the first point of contact for customers and play an important role in customer service and operations.

Reports to: Supervisor & Terminal Manager

Basic Functions & Responsibilities

• Greet and assist passengers before departure and ensure the boarding process runs smoothly.
• Assist customers by providing information about services, schedules, fares, and policies.
• Verify passports and travel documentation for international passengers.
• Make, modify, or cancel reservations and process customer payments by cash, credit, or debit card.
• Issue boarding passes according to customer requirements.
• Communicate to passengers any information, procedures of boarding and announcements in the Terminal.
• Assist passengers with disabilities in the boarding process.
• Provide general customer assistance and resolve passenger inquiries in a professional manner.
• Ensure compliance with maritime and port security regulations.

Required Skills and Abilities

• Bilingual English/Spanish preferred.
• Strong customer service skills.
• Computer proficiency and ability to learn reservation systems.
• Ability to work well with colleagues and as part of a team.
• Strong communication and interpersonal skills.
• Ability to remain professional and organized in a fast-paced environment.