Travel Care Coordinator — Remote Support & Planning

Excitingtravelnow; Utqiaġvik (AK); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Training and ongoing mentorship

Flexible remote work environment

Advancement opportunities

Job summary

Excitingtravelnow is looking for a Customer Care Coordinator in Utqiaġvik, Alaska. This role involves guiding travelers through the planning process and ensuring clients receive attentive support. You will act as a primary contact for travel inquiries and maintain detailed client documentation.

The ideal candidate should be detail-oriented, possess strong customer service skills, and be comfortable working remotely. Flexibility in work and opportunities for advancement within the organization are offered.

Qualifications

• Strong customer service and relationship-building skills.
• Detail-oriented with strong follow-through.
• Self-directed and comfortable working remotely.
• Experience in customer service, sales support, or administration preferred.
• Comfortable learning new systems and online platforms.
• Interest in travel or tourism is a plus.

Responsibilities

• Serve as a primary point of contact for travel-related inquiries.
• Provide timely and accurate responses to customer questions.
• Support travel planning coordination and itinerary updates.
• Monitor client needs before, during, and after travel.
• Maintain detailed documentation and follow-up communication.
• Adhere to company procedures and service standards.

Skills

Customer service skills

Relationship-building skills

Detail-oriented

Self-directed

Comfort learning new systems

Job description

Excitingtravelnow is looking for a Customer Care Coordinator in Utqiaġvik, Alaska. This role involves guiding travelers through the planning process and ensuring clients receive attentive support. You will act as a primary contact for travel inquiries and maintain detailed client documentation.

The ideal candidate should be detail-oriented, possess strong customer service skills, and be comfortable working remotely. Flexibility in work and opportunities for advancement within the organization are offered.