Remote Travel Care Coordinator - Customer Support

Excitingtravelnow; Waterloo (IA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Training and ongoing mentorship

Flexible remote work environment

Advancement opportunities

Job summary

Excitingtravelnow is looking for a Customer Care Coordinator to guide travelers through their planning process and ensure excellent service. You will serve as a primary contact for travel inquiries, providing timely responses and supporting travel planning.

The ideal candidate has strong customer service skills, attention to detail, and is self-directed for remote work. The position offers a flexible work environment and advancement opportunities within the organization.

Qualifications

• Strong customer service and relationship-building skills.
• Detail-oriented with strong follow-through.
• Self-directed and comfortable working remotely.

Responsibilities

• Serve as a primary point of contact for travel-related inquiries.
• Provide timely and accurate responses to customer questions.
• Support travel planning coordination and itinerary updates.
• Monitor client needs before, during, and after travel.

Skills

Customer service and relationship-building skills

Detail-oriented with strong follow-through

Comfortable learning new systems

Job description

Excitingtravelnow is looking for a Customer Care Coordinator to guide travelers through their planning process and ensure excellent service. You will serve as a primary contact for travel inquiries, providing timely responses and supporting travel planning.

The ideal candidate has strong customer service skills, attention to detail, and is self-directed for remote work. The position offers a flexible work environment and advancement opportunities within the organization.