Travel Advisor: Member Services & Travel Deals

AAA - American Automobile Association; McMurray (PA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health coverage

401(K) matching

Tuition assistance

Floating holidays

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA - American Automobile Association is seeking a Travel Consultant to sell travel products and deliver member services, ensuring high service quality and goal achievement. You will handle multiple transactions, educate members on available products, and participate in club social media programs as needed.

The role emphasizes outbound calls, cross-selling, and maintaining confidentiality while complying with laws and club policies.

Qualifications

• 4-6 years travel agency or sales experience.
• Associates degree preferred; GED required.
• Strong verbal and written communication abilities.
• Analytical and time-management skills.
• Ability to create and deliver presentations.
• Proficiency with Windows, Outlook, Word and Internet.
• Experience with travel systems like TSTApollo and Viewpoint.
• Proven track record in travel sales.
• Must be flexible to weekend work and events.

Responsibilities

• Sell foreign and domestic travel products; manage quotes and leads.
• Advise clients on travel requirements, protection plans, and trip data.
• Track transactions with high accuracy; document everything per policy.
• Maintain knowledge of club products and the Preferred Supplier program.
• Identify cross-sell and up-sell opportunities; share leads with other departments.
• Keep admin tasks up to date and comply with wage/hour rules.
• Analyze client expectations to satisfy first-time and seasoned travelers.
• Resolve issues independently; escalate when needed with management.
• Document write-offs or shortages with explanations for management.

Skills

Advanced verbal communication

Advanced written communication

Time management

Analytical thinking

Presentation skills

Flexibility to work weekends

Education

High School GED

Associates preferred

Tools

Windows

Outlook

Word

Internet/Intranet

TSTApollo

Viewpoint

Job description

AAA - American Automobile Association is seeking a Travel Consultant to sell travel products and deliver member services, ensuring high service quality and goal achievement. You will handle multiple transactions, educate members on available products, and participate in club social media programs as needed.

The role emphasizes outbound calls, cross-selling, and maintaining confidentiality while complying with laws and club policies.