Travel Advisor

AAA Mountain West Group; Elk Grove (CA); On-site; USD 51,000 - 64,000; Full time

Benefits offered by this job

401k matching

Medical/Dental/Vision

Paid holidays

Paid time off

Tuition reimbursement

AAA membership

Product discounts

Job summary

AAA Mountain West Group in Elk Grove, California, is seeking a Travel Sales Specialist to manage member travel transactions from start to finish, selling international and domestic vacation packages, cruises, tours, hotels, car rentals, rail, and air travel.

You will initiate contact with members and prospects to generate new business, maintain production goals for travel sales and AAA Vacations offerings, and cross-sell products to enhance member value while ensuring accurate bookings.

Qualifications

• High school diploma or equivalent.
• 3+ years of general sales experience.
• 3+ years of recent experience selling international and domestic travel services.

Responsibilities

• Owns the relationship with the member from beginning to end of each travel related transaction.
• Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel.
• Initiates contact with members, past customers, and community prospects to generate new business and encourage repeat business.
• Maintains minimum production goals in travel sales and related products.
• Cross-sells products such as credit cards and membership.
• Researches and compares travel packages to match member needs and deliver experiences.
• Stays current with world events and travel industry trends to provide relevant information.
• Investigates and responds to travel-related member questions/ complaints, and recommends solutions.

Skills

Consultative selling

Sales driven

Communication skills

Team player

Education

High school diploma

Tools

GDS systems

Job description

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

Additional Details: Competitive hourly base + commissions

Essential Functions

• Owns the relationship with the member from beginning to end of each travel related transaction.
• Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel.
• Initiates contact with members, past customers, and community prospects to generate new business and encourage repeat business.
• Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (Sojourns, AAA Vacations).
• Cross-sells products such as credits cards and membership - both independently and by collaborating with specialized team members.
• Member Experience
  • Researches, evaluates, and compares AAA Travel Partner packages to match member needs and deliver exceptional experiences.
  • Stays current with world events and latest travel industry developments and trends to provide relevant information to members.
  • Investigates and responds to travel-related member questions/complaints, and recommends solutions.
  • Acts as a consultant, tailoring products and services to create unique and memorable vacation experiences.
• Operational Support & Compliance
  • Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements.
  • Handles ticketing for air, hotel, car, and rail, along with primary member servicing.
  • Utilizes industry-specific systems (e.g., GDS/Apollo/Galileo) and computer applications (Google Workspace) to manage transactions.
  • Applies good judgment and decision-making to identify customer needs and ensure high accuracy in all bookings.

Knowledge/Skills/Abilities

• Strong working knowledge of computer applications (e.g., Google Workspace), with effective telephone skills. Familiarity with industry-specific systems (e.g., Galileo, VAX, etc.) preferred
• GDS experience preferred (Apollo/Galileo/Travelport)
• Strong consultative selling skills with the ability to listen to members’ needs
• Self-motivated sales drive and documented sales success
• Detailed knowledge of travel products
• Knowledge of worldwide geography, the ability to read and interpret maps and brochures
• Ability to identify customer needs and recommend solutions
• Application of good judgment and decision making
• Ability to work efficiently both independently and as part of a team
• Bilingual communication skills are a plus

EDUCATION / COMPETENCIES / CERTIFICATIONS / LICENSES

Minimum Qualifications

• High school diploma or equivalent
• 3+ years of general sales experience

Preferred Qualifications

• 3+ years of recent experience selling international and domestic travel services

Work Environment/Physical Requirements

This is an in-branch position. Saturday availability is required, along with occasional evenings for special events. Work consist of sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.

We target between minimum and midpoint of the range, and all offers are subject to a fair pay analysis - Compensation Range: Min: $51,105.00 - Mid: $63,881.00

This role is subject to an incentive compensation plan. While top performers earn more, we expect most employees to earn between $0 and $38,000 annually in incentives, contingent upon performance.

AAA Mountain West Group is dedicated to providing exceptional roadside assistance, insurance services, and community programs, enhancing the lives of its Members for over a century.

Consumer Services

Company size 5,001–10,000 employees

Company type Privately held

2,105 employees on LinkedIn

Company AAA Mountain West Group

Location Elk Grove, California, United States