Travel Sales Advisor

American Automobile Association; United States; On-site; USD 34,200 - 41,800; Full time

Benefits offered by this job

401k Matching

Tuition Reimbursement Program

Paid Time Off

Free AAA Classic Membership

Competitive hourly base + commissions

Job summary

American Automobile Association is seeking a Travel Advisor responsible for providing exceptional travel sales support experiences to members. Candidates should possess a strong knowledge of worldwide travel and demonstrate self-sufficiency in a collaborative environment.

The role includes generating new business, maintaining production goals, and leveraging industry-specific systems for reservations. Benefits include a competitive salary, 401k matching, and various incentives based on performance.

Qualifications

• 3+ years of general sales experience.
• 3+ years of recent experience selling international and domestic travel services.

Responsibilities

• Owns the relationship with the member from beginning to end.
• Sells vacation packages, cruises, tours, hotel, and car rental.
• Initiates contact with members and community prospects.

Skills

Consultative selling skills

Knowledge of travel products

Computer applications proficiency

Bilingual communication skills

Education

High school diploma or equivalent

Tools

GDS/Apollo/Galileo

Google Workspace

Job description

Benefits

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program
• Competitive hourly base + commissions

The Travel Advisor role is responsible for providing exceptional travel sales and support experiences to our Members. Advisors must be self-sufficient and self-motivated in order to succeed and should possess world-wide travel knowledge while being able to work with a high level of accuracy. Travel Advisors act as consultants, tailoring our AAA products and services to create unique and memorable vacation experiences.

Products/Services Handled

• Full Service International Cruise & Tour bookings
• Air, Hotel, Car, & Rail ticketing; and all related Member Servicing (primary)
• Membership Sales & Servicing (secondary)

Essential Functions

• Owns the relationship with the member from beginning to end of each travel related transaction.
• Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel.
• Initiates contact with members, past customers, and community prospects to generate new business and encourage repeat business.
• Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (Sojourns, AAA Vacations).
• Cross-sells products such as credit cards and membership – both independently and by collaborating with specialized team members.
• Researches, evaluates, and compares AAA Travel Partner packages to match member needs and deliver exceptional experiences.
• Stays current with world events and latest travel industry developments and trends to provide relevant information to members.
• Investigates and responds to travel-related member questions/complaints, and recommends solutions.
• Acts as a consultant, tailoring products and services to create unique and memorable vacation experiences.
• Processes and interprets travel documents for members purchasing travel products with AAA and informs them of governmental requirements.
• Handles ticketing for air, hotel, car, and rail, along with primary member servicing.
• Utilizes industry-specific systems (e.g., GDS/Apollo/Galileo) and computer applications (Google Workspace) to manage transactions.
• Applies good judgment and decision-making to identify customer needs and ensure high accuracy in all bookings.

Knowledge, Skills, and Abilities

Strong working knowledge of computer applications (e.g., Google Workspace), with effective telephone skills.

• Familiarity with industry-specific systems (e.g., Galileo, VAX, etc.) preferred.
• GDS experience preferred (Apollo/Galileo/Travelport).
• Strong consultative selling skills with the ability to listen to members’ needs.
• Self-motivated sales drive and documented sales success.
• Detailed knowledge of travel products.
• Knowledge of worldwide geography, the ability to read and interpret maps and brochures.
• Ability to identify customer needs and recommend solutions.
• Application of good judgment and decision making.
• Ability to work efficiently both independently and as part of a team.
• Bilingual communication skills are a plus.

Education / Competencies / Certifications / Licenses

Minimum Qualifications: High school diploma or equivalent; 3+ years of general sales experience.

Preferred Qualifications: 3+ years of recent experience selling international and domestic travel services.

Work Environment/Physical Requirements

This is an in-branch position. Saturday availability is required, along with occasional evenings for special events. Work consists of sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.

Incentive compensation: This role is subject to an incentive compensation plan. While top performers earn more, we expect most employees to earn between $0 and $38,000 annually in incentives, contingent upon performance.