Travel Sales Advisor

AAA Mountain West Group; San Francisco (CA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401k Matching

Medical Insurance

Dental Insurance

Vision Insurance

Wellness Program

Paid Holidays

Paid Time Off

AAA Membership

Product Discounts

Tuition Reimbursement

Job summary

AAA Mountain West Group is seeking a Travel Advisor to deliver exceptional travel sales and service experiences to Members. You will handle international cruises, tours, air, hotel, car, and rail bookings, tailoring AAA products for memorable vacations.

The role requires self-motivation, world-wide travel knowledge, and accuracy in bookings, with on-site 5-day workweeks at the San Francisco Lakeshore branch including Saturdays.

Qualifications

• High school diploma or equivalent.
• 3+ years of general sales experience.
• Preferred: 3+ years of travel sales experience for international/domestic bookings.

Responsibilities

• Owns the relationship with the member from beginning to end of each travel transaction.
• Sells international & domestic vacation packages, cruises, tours, hotel, car, rail and air travel.
• Initiates contact with members and prospects to generate new business and repeat bookings.
• Maintains production goals in travel sales and proprietary products.
• Cross-sells products and memberships with team collaboration.

Skills

GDS systems

Consultative selling

Geography knowledge

Google Workspace

Customer service

Teamwork

Bilingual skills (plus)

Education

High School diploma or equivalent

3+ years general sales experience

Tools

Apollo/Galileo/Travelport

Ticketing systems

Job description

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

Additional Details: Competitive hourly base + commissions

The Travel Advisor role is responsible for providing exceptional travel sales and support experiences to our Members. Advisors must be self-sufficient and self-motivated in order to succeed and should possess world-wide travel knowledge while being able to work with a high level of accuracy. Travel Advisors act as consultants, tailoring our AAA products and services to create unique and memorable vacation experiences. Products/Services Handled: Full Service International Cruise & Tour bookings; Air, Hotel, Car, & Rail ticketing; and all related Member Servicing (primary) - Membership Sales & Servicing (secondary).

This is a full-time, onsite, 5-day a week position at our AAA San Francisco Lakeshore branch, with Saturdays included.

Essential Functions

• Sales
  • Owns the relationship with the member from beginning to end of each travel related transaction.
  • Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel.
  • Initiates contact with members, past customers, and community prospects to generate new business and encourage repeat business.
  • Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (Sojourns, AAA Vacations).
  • Cross-sells products such as credits cards and membership - both independently and by collaborating with specialized team members.
• Member Experience
  • Researches, evaluates, and compares AAA Travel Partner packages to match member needs and deliver exceptional experiences.
  • Stays current with world events and latest travel industry developments and trends to provide relevant information to members.
  • Investigates and responds to travel-related member questions/complaints, and recommends solutions.
  • Acts as a consultant, tailoring products and services to create unique and memorable vacation experiences.
• Operational Support & Compliance
  • Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements.
  • Handles ticketing for air, hotel, car, and rail, along with primary member servicing.
  • Utilizes industry-specific systems (e.g., GDS/Apollo/Galileo) and computer applications (Google Workspace) to manage transactions.
  • Applies good judgment and decision-making to identify customer needs and ensure high accuracy in all bookings.

Knowledge/Skills/Abilities

• Strong working knowledge of computer applications (e.g., Google Workspace), with effective telephone skills. Familiarity with industry-specific systems (e.g., Galileo, VAX, etc.) preferred
• GDS experience preferred (Apollo/Galileo/Travelport)
• Strong consultative selling skills with the ability to listen to members’ needs
• Self-motivated sales drive and documented sales success
• Detailed knowledge of travel products
• Knowledge of worldwide geography, the ability to read and interpret maps and brochures
• Ability to identify customer needs and recommend solutions
• Application of good judgment and decision making
• Ability to work efficiently both independently and as part of a team
• Bilingual communication skills are a plus

EDUCATION / COMPETENCIES / CERTIFICATIONS / LICENSES

• Minimum Qualifications
  • High school diploma or equivalent
  • 3+ years of general sales experience
• Preferred Qualifications
  • 3+ years of recent experience selling international and domestic travel services

Work Environment/Physical Requirements

This is an in-branch position. Saturday availability is required, along with occasional evenings for special events. Work consist of sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.

This role is subject to an incentive compensation plan. While top performers earn more, we expect most employees to earn between $0 and $38,000 annually in incentives, contingent upon performance.