Travel Sales Manager

American Automobile Association; Las Vegas (NV); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401k Matching

Medical/Dental/Vision

Paid Holidays

Paid Time Off

Volunteer hours

Collaborative environment

Free AAA Classic Membership

AAA Product Discounts

Tuition Reimbursement

Job summary

AAA Mountain West Group (MWG) is seeking a Travel Sales Manager to oversee the travel function across multiple lines of business and drive revenue growth. You will manage Travel Advisors, set staffing levels, resolve member issues, and partner with management to optimize performance.

The role requires strong coaching skills, leadership experience, and deep knowledge of travel sales. You will motivate a high-performing team, lead incentive programs, and contribute to strategic marketing efforts

Qualifications

• Strong sales coaching and leadership skills.
• Experience leading teams, coaching and performance management.
• Excellent negotiation and analytical abilities.
• Proficient in resolving customer issues.
• Willing to work extended hours as needed.
• Strong computer skills with MS Office or Google Suite.
• Ability to identify people-side risks and mitigate them.

Responsibilities

• Drives travel sales revenue through management of team and relative goals.
• Coaching to achieve desired sales productivity and growth, as well as to overcome challenges.
• Analyzing sales and industry trends to capitalize on opportunities.
• Executes on business line incentive programs and marketing campaigns to achieve sales and revenue goals.
• Sets sales goals in conjunction with business line and holds team accountable for reaching goals.
• Manages performance standards and goals, focusing on customer sales, customer satisfaction, reducing agent errors and ensuring compliance.
• Strengthens employee and member relationships by resolving issues fairly within service parameters established by Travel Agency management.
• Works to identify process efficiencies in automation, reporting, policies, and procedures for reservation booking, report generation, and workflow management.
• Builds relationships with industry representatives, vendors, local community leaders, and travel professionals to facilitate sales growth and improved value proposition for members.
• Understands industry trends and makes recommendations to senior management regarding marketing, products, member benefits etc
• Keeps staff informed of industry changes, agency and Club changes, and vendor requirements.
• Establishes appropriate staffing levels for locations and remote teams; managing employment process including hiring, training, and motivating a driven, positive, and successful team and performance management.
• Works with Managers to oversee day-to-day performance of Counselors.
• Assists in development and execution of training and ensures that Club policies and procedures are followed.

Skills

Sales coaching

Leadership

Negotiation

Customer resolution

Flexible hours

MS Office / Google Suite

Risk management

Education

Bachelor's degree + 5 years

High School diploma + 9 years travel sales & service experience

Supervisory/management experience

Valid driver's license

Job description

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly.
• Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

Our Travel Sales Manager manages the travel function across various lines of business to increase travel sales revenue. They work closely with management to facilitate and drive Travel Sales. Manages the selling performance of Travel Advisors and establishes appropriate staffing levels for the assigned location. Resolves member issues. Works with Managers to oversee day-to-day performance of Travel Advisors.

ESSENTIAL FUNCTIONS

• Drives travel sales revenue through management of team and relative goals
• Coaching to achieve desired sales productivity and growth, as well as to overcome challenges
• Analyzing sales and industry trends to capitalize on opportunities
• Executes on business line incentive programs and marketing campaigns to achieve sales and revenue goals
• Sets sales goals in conjunction with business line and holds team accountable for reaching goals
• Manages performance standards and goals, focusing on customer sales, customer satisfaction, reducing agent errors and ensuring compliance
• Strengthens employee and member relationships by resolving issues fairly within service parameters established by Travel Agency management
• Works to identify process efficiencies in automation, reporting, policies, and procedures for reservation booking, report generation, and workflow management
• Builds relationships with industry representatives, vendors, local community leaders, and travel professionals to facilitate sales growth and improved value proposition for members
• Understands industry trends and makes recommendations to senior management regarding marketing, products, member benefits etc
• Keeps staff informed of industry changes, agency and Club changes, and vendor requirements
• Establishes appropriate staffing levels for locations and remote teams; managing employment process including hiring, training, and motivating a driven, positive, and successful team and performance management
• Works with Managers to oversee day-to-day performance of Counselors
• Assists in development and execution of training and ensures that Club policies and procedures are followed

KNOWLEDGE AND SKILLS

• Strong sales coaching skills
• Driven people leader with effective coaching, organization, interpersonal, and communication (oral and written) skills
• Strong negotiation and analytical skills
• Proficient in customer issue resolution
• Ability to work an extended hour schedule as necessitated by business need
• Strong computer skills, including proficiency with MS Office applications or Google Suite equivalency
• Ability to identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address concerns

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES

• Minimum Qualifications Bachelor's plus 5 years
• High School diploma plus 9 years of travel sales & service experience
• 3+ years of supervisory/management experience
• Required Valid driver's license

WORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTS

This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spent using a video display terminal.

Welcome to AAA Mountain West Group (MWG), serving Northern California, Nevada, Utah, Arizona, Alaska, Wyoming, and Montana. We believe our team should make their mark: over every mile and at every moment, we pride ourselves at helping our Members outsmart life’s obstacles. We are a not-for-profit, membership-based organization that has served our Members for over a century: from our legendary roadside assistance and award-winning insurance products to free travel planning and new innovations.