Travel Sales Manager

American Automobile Association; San Francisco (CA); On-site; USD 132,000 - 166,000; Full time

Benefits offered by this job

401k matching

Medical benefits

Dental benefits

Vision benefits

Wellness program

Paid holidays

Paid time off

Volunteer time off

AAA membership

Tuition reimbursement

Product discounts

Job summary

AAA Mountain West Group is seeking a Travel Sales Manager to lead the travel function across lines of business and boost sales revenue. You'll manage Travel Advisors, oversee staffing for locations and remote teams, and resolve member issues while aligning with management on performance goals.

This role requires strong leadership, coaching, and negotiation skills, plus the ability to analyze industry trends and drive marketing initiatives to grow revenue.

Qualifications

• Bachelor's degree plus 5 years travel sales & service experience, or high school diploma plus 9 years.
• 3+ years of supervisory/management experience.
• Valid driver's license required.

Responsibilities

• Drive travel sales revenue through management of team and goals.
• Coach team to achieve sales productivity and growth.
• Analyze sales trends to capitalize on opportunities.
• Execute incentive programs and marketing campaigns to meet revenue goals.
• Set sales goals with leadership and hold team accountable.

Skills

Sales coaching

People leadership

Negotiation

Analytical skills

Customer resolution

MS Office / Google Suite

Education

Bachelor's degree in travel sales or related field

High School diploma + 9 years travel sales experience

Tools

MS Office

Google Suite

Job description

Why Work For Us?

Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period Benefits – Medical, Dental, Vision, wellness program and more!

Paid Holidays Paid Time Off – Team Members accrue paid time off monthly.

Depending on position, an additional 24 hours per year are earmarked for volunteer activities.

Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Free AAA Classic Membership AAA Product Discounts Tuition Reimbursement Program.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks.

We believe everything you do outside of work adds to who you are at work.

Our Travel Sales Manager

Our Travel Sales Manager manages the travel function across various lines of business to increase travel sales revenue. They work closely with management to facilitate and drive Travel Sales. Manages the selling performance of Travel Advisors and establishes appropriate staffing levels for the assigned location. Resolves member issues. Works with Managers to oversee day-to-day performance of Travel Advisors.

ESSENTIAL FUNCTIONS

• Drives travel sales revenue through management of team and relative goals
• Coaching to achieve desired sales productivity and growth, as well as to overcome challenges
• Analyzing sales and industry trends to capitalize on opportunities
• Executes on business line incentive programs and marketing campaigns to achieve sales and revenue goals
• Sets sales goals in conjunction with business line and holds team accountable for reaching goals
• Manages performance standards and goals, focusing on customer sales, customer satisfaction, reducing agent errors and ensuring compliance
• Strengthens employee and member relationships by resolving issues fairly within service parameters established by Travel Agency management
• Works to identify process efficiencies in automation, reporting, policies, and procedures for reservation booking, report generation, and workflow management
• Builds relationships with industry representatives, vendors, local community leaders, and travel professionals facilitate sales growth and improved value proposition for members
• Understands industry trends and makes recommendations to senior management regarding marketing, products, member benefits etc
• Keeps staff informed of industry changes, agency and Club changes, and vendor requirements
• Establishes appropriate staffing levels for locations and remote teams; managing employment process including hiring, training, and motivating a driven, positive, and successful team and performance management
• Works with Managers to oversee day-to-day performance of Counselors
• Assists in development and execution of training and ensures that Club policies and procedures are followed

KNOWLEDGE AND SKILLS

• Strong sales coaching skills
• Driven people leader with effective coaching, organization, interpersonal, and communication (oral and written) skills
• Strong negotiation and analytical skills
• Proficient in customer issue resolution
• Ability to work an extended hour schedule as necessitated by business need
• Strong computer skills, including proficiency with MS Office applications or Google Suite equivalency
• Ability to identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address concerns

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES

Minimum Qualifications Bachelor's plus 5 years/High School diploma plus 9 years of travel sales & service experience 3+ years of supervisory/management experience Required Valid driver's license

WORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTS

This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spent using a video display terminal.

We target between minimum and midpoint of the range, and all offers are subject to a fair pay analysis - Compensation Range: Min: 132,465.00 - 165,581.00 #LI-YV1

Welcome to AAA Mountain West Group (MWG), serving Northern California, Nevada, Utah, Arizona, Alaska, Wyoming, and Montana.

We believe our team should make their mark: over every mile and at every moment, we pride ourselves at helping our Members outsmart life’s obstacles. We are a not-for-profit, membership-based organization that has served our Members for over a century: from our legendary roadside assistance and award-winning insurance products to free travel planning and new innovations.