Travel Sales Manager

American Automobile Association; Cheyenne (WY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401k Matching

Medical, Dental, Vision

Paid Holidays

Paid Time Off

Volunteer hours

Free AAA Classic Membership

AAA Discounts

Tuition Reimbursement

Job summary

AAA Mountain West Group (MWG) seeks a Travel Sales Manager to drive travel revenue and oversee Travel Advisors across multiple lines of business. You will collaborate with management to set staffing levels, resolve member issues, and ensure top-tier service.

The role emphasizes coaching, performance management, and working with industry partners to grow the value proposition for members through campaigns and market insights.

Qualifications

• Experience in travel sales and service leadership roles.
• Strong leadership and coaching capabilities.
• Ability to analyze industry trends and drive sales growth.

Responsibilities

• Drive travel sales revenue through team management and goals.
• Coach team to achieve sales productivity and growth.
• Analyze sales trends to capitalize on opportunities.
• Execute business line incentive programs and marketing campaigns.
• Set and hold staff to sales goals.
• Manage performance standards focusing on customer satisfaction and compliance.
• Resolve member issues and strengthen staff-member relationships.
• Identify process efficiencies in automation, reporting, and workflow management.
• Build relationships with industry representatives and travel professionals.
• Stay informed on industry changes and vendor requirements.
• Oversee staffing levels for locations and remote teams.

Skills

Sales coaching

People leadership

Negotiation

Customer issue resolution

Extended hours

MS Office / Google Suite

Risk identification

Education

Bachelor's degree +5 years

High School diploma +9 years travel sales/service

Supervisory/management experience 3+ years

Tools

MS Office / Google Suite

Job description

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly.
• Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

Our Travel Sales Manager manages the travel function across various lines of business to increase travel sales revenue. They work closely with management to facilitate and drive Travel Sales. Manages the selling performance of Travel Advisors and establishes appropriate staffing levels for the assigned location. Resolves member issues. Works with Managers to oversee day-to-day performance of Travel Advisors.

ESSENTIAL FUNCTIONS

• Drives travel sales revenue through management of team and relative goals
• Coaching to achieve desired sales productivity and growth, as well as to overcome challenges
• Analyzing sales and industry trends to capitalize on opportunities
• Executes on business line incentive programs and marketing campaigns to achieve sales and revenue goals
• Sets sales goals in conjunction with business line and holds team accountable for reaching goals
• Manages performance standards and goals, focusing on customer sales, customer satisfaction, reducing agent errors and ensuring compliance
• Strengthens employee and member relationships by resolving issues fairly within service parameters established by Travel Agency management
• Works to identify process efficiencies in automation, reporting, policies, and procedures for reservation booking, report generation, and workflow management
• Builds relationships with industry representatives, vendors, local community leaders, and travel professionals to facilitate sales growth and improved value proposition for members
• Understands industry trends and makes recommendations to senior management regarding marketing, products, member benefits etc
• Keeps staff informed of industry changes, agency and Club changes, and vendor requirements
• Establishes appropriate staffing levels for locations and remote teams; managing employment process including hiring, training, and motivating a driven, positive, and successful team and performance management
• Works with Managers to oversee day-to-day performance of Counselors
• Assists in development and execution of training and ensures that Club policies and procedures are followed

KNOWLEDGE AND SKILLS

• Strong sales coaching skills
• Driven people leader with effective coaching, organization, interpersonal, and communication (oral and written) skills
• Strong negotiation and analytical skills
• Proficient in customer issue resolution
• Ability to work an extended hour schedule as necessitated by business need
• Strong computer skills, including proficiency with MS Office applications or Google Suite equivalency
• Ability to identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address concerns

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES

• Minimum Qualifications Bachelor's plus 5 years
• High School diploma plus 9 years of travel sales & service experience
• 3+ years of supervisory/management experience
• Required Valid driver's license

WORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTS

This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spent using a video display terminal.

Welcome to AAA Mountain West Group (MWG), serving Northern California, Nevada, Utah, Arizona, Alaska, Wyoming, and Montana. We believe our team should make their mark: over every mile and at every moment, we pride ourselves at helping our Members outsmart life’s obstacles. We are a not-for-profit, membership-based organization that has served our Members for over a century: from our legendary roadside assistance and award-winning insurance products to free travel planning and new innovations.