Trauma-Informed Family Services Supervisor

Women In Need, Inc. (Win); New York (NY); On-site; USD 60,000 - 73,000; Full time

Job summary

Women In Need, Inc. (Win) is seeking a mission-driven Social Service Supervisor to lead a team of Case Managers within our Transitional Housing programs.

You will ensure high-quality, trauma-informed services for families experiencing homelessness while promoting best practices, staff development, program compliance, and successful client outcomes. You will play a critical leadership role in helping families achieve stability, independence, and permanent housing.

Qualifications

• MSW or related degree required.
• 3–5 years of counseling, case management or residential services experience with homeless families.
• Prior supervisory experience or leadership capabilities in a social services environment.
• Knowledge of Evidence-Based Practices, Motivational Interviewing, and Trauma-Informed Care.
• Experience supporting vulnerable populations, including survivors of domestic violence and individuals facing mental health, substance use, and housing challenges.
• Exceptional organizational, communication, and documentation skills.
• Working knowledge of entitlement systems and community resources.

Responsibilities

• Supervise, coach, and develop Case Managers to ensure high-quality, client-centered services.
• Lead multidisciplinary case conferences and provide crisis intervention support for families with complex needs.
• Champion the use of Evidence-Based Practices, Motivational Interviewing, and Trauma-Informed Care throughout program operations.
• Monitor case management services, client assessments, Individualized Living Plans, and documentation to ensure compliance and quality standards.
• Audit CARES records and client charts to maintain DHS, OTDA, and Win audit readiness.
• Build and maintain partnerships with community providers to connect families with housing, mental health, substance use, and supportive services.
• Develop workshops, facilitate client engagement activities, and support housing-focused programming.
• Serve as a key member of the leadership team by providing operational oversight, participating in housing initiatives, and supporting program services in the absence of the Program Director.

Skills

Supervisory experience

Counseling experience

Case management

Trauma-informed care

Motivational interviewing

Evidence-based practices

Organizational skills

Communication skills

Documentation skills

Partnership development

Education

MSW or related degree

Job description

Women In Need, Inc. (Win) is seeking a mission-driven Social Service Supervisor to lead a team of Case Managers within our Transitional Housing programs.

You will ensure high-quality, trauma-informed services for families experiencing homelessness while promoting best practices, staff development, program compliance, and successful client outcomes. You will play a critical leadership role in helping families achieve stability, independence, and permanent housing.