Social Service Supervisor

Women In Need, Inc. (Win); New York (NY); On-site; USD 60,000 - 73,000; Full time

Job summary

Women In Need, Inc. (Win) is seeking a mission-driven Social Service Supervisor to lead a team of Case Managers within our Transitional Housing programs.

You will ensure high-quality, trauma-informed services for families experiencing homelessness while promoting best practices, staff development, program compliance, and successful client outcomes. You will play a critical leadership role in helping families achieve stability, independence, and permanent housing.

Qualifications

• MSW or related degree required.
• 3–5 years of counseling, case management or residential services experience with homeless families.
• Prior supervisory experience or leadership capabilities in a social services environment.
• Knowledge of Evidence-Based Practices, Motivational Interviewing, and Trauma-Informed Care.
• Experience supporting vulnerable populations, including survivors of domestic violence and individuals facing mental health, substance use, and housing challenges.
• Exceptional organizational, communication, and documentation skills.
• Working knowledge of entitlement systems and community resources.

Responsibilities

• Supervise, coach, and develop Case Managers to ensure high-quality, client-centered services.
• Lead multidisciplinary case conferences and provide crisis intervention support for families with complex needs.
• Champion the use of Evidence-Based Practices, Motivational Interviewing, and Trauma-Informed Care throughout program operations.
• Monitor case management services, client assessments, Individualized Living Plans, and documentation to ensure compliance and quality standards.
• Audit CARES records and client charts to maintain DHS, OTDA, and Win audit readiness.
• Build and maintain partnerships with community providers to connect families with housing, mental health, substance use, and supportive services.
• Develop workshops, facilitate client engagement activities, and support housing-focused programming.
• Serve as a key member of the leadership team by providing operational oversight, participating in housing initiatives, and supporting program services in the absence of the Program Director.

Skills

Supervisory experience

Counseling experience

Case management

Trauma-informed care

Motivational interviewing

Evidence-based practices

Organizational skills

Communication skills

Documentation skills

Partnership development

Education

MSW or related degree

Job description

THE ROLE

Win is seeking a mission-driven Social Service Supervisor to lead and support a team of Case Managers within our Transitional Housing programs. In this role, you will ensure high-quality, trauma-informed services are delivered to families experiencing homelessness while promoting best practices, staff development, program compliance, and successful client outcomes. You will play a critical leadership role in helping families achieve stability, independence, and permanent housing.

Help Families Move Forward!

$66,684

MSW Or Related Degree Required

What You Will Do

• Supervise, coach, and develop Case Managers to ensure the delivery of high-quality, client-centered services
• Lead multidisciplinary case conferences and provide crisis intervention support for families with complex needs
• Champion the use of Evidence-Based Practices, Motivational Interviewing, and Trauma-Informed Care throughout program operations
• Monitor case management services, client assessments, Individualized Living Plans, and documentation to ensure compliance and quality standards
• Audit CARES records and client charts to maintain DHS, OTDA, and Win audit readiness
• Build and maintain partnerships with community providers to connect families with housing, mental health, substance use, and supportive services
• Develop workshops, facilitate client engagement activities, and support housing-focused programming
• Serve as a key member of the leadership team by providing operational oversight, participating in housing initiatives, and supporting program services in the absence of the Program Director

Who You Will Be

• You will hold an MSW or related degree
• 3–5 years of experience providing counseling, case management, or residential services to families and individuals experiencing homelessness
• You will bring prior supervisory experience or demonstrated leadership capabilities in a social services environment
• You will have strong knowledge of Evidence-Based Practices (EBP), Motivational Interviewing (MI), and Trauma-Informed Care (TIC)
• You will demonstrate experience supporting vulnerable populations, including survivors of domestic violence and individuals facing mental health, substance use, and housing challenges
• You will possess exceptional organizational, communication, and documentation skills
• You will have working knowledge of entitlement systems and community-based resources