Trauma-Informed Shelter Support Specialist

The People Concern; Santa Monica (CA); Sur place; USD 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Vision insurance

Dental insurance

Life insurance

403(b) Retirement plan

Employee Assistance Program

Résumé du poste

The People Concern in Santa Monica is seeking a Support Specialist to serve as the first point of contact for clients at Turning Point shelter. You will help with daily needs, engage residents, monitor the floor, and support safety and crisis response.

This full-time, non-exempt role requires strong communication, reliability, and the ability to work in a fast-paced, trauma-informed environment. Training and collaboration with a caring team are provided to help clients move toward stability.

Qualifications

• High School Diploma or GED or equivalent.
• Minimum one year experience in related work.
• Possess effective customer service skills and the ability to handle difficult situations.
• Ability to work independently and think critically.
• Ability to act in a professional manner regardless of circumstances.
• Commitment to improving the community through empowerment and dignity.
• Familiarity with non-violent crisis intervention.
• Familiarity with issues faced by population served.
• Ability to self-motivate and to appropriately organize and motivate others.
• Demonstrate an ability to take initiative towards continued professional development.

Responsabilités

• Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc.
• Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties.
• Be visible on the floor at all times and actively engage and welcome clients.
• Conduct regular, thorough walk-throughs of the facility.
• Create a supportive environment to ensure client progress towards stability.
• Attend relevant staff meetings, trainings and retreats as scheduled.
• Oversee client cubicle/bed area maintenance in a trauma-informed manner.
• Facilitate client engagement activities, such as groups or other activities.
• Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift.
• Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care.
• Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills.
• Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction.
• Communicate effectively, and in a timely manner, with management, peers, and clients.
• Maintain client confidentiality at all times, while following agency, state, and HIPAA laws Other duties as assigned

Connaissances

Customer service

Crisis intervention (non-violent)

Team player

Communication

Independent work

Formation

High School Diploma or GED

CPR and First Aid certification

Food Handlers certification

Outils

Computer literacy

Description du poste

The People Concern in Santa Monica is seeking a Support Specialist to serve as the first point of contact for clients at Turning Point shelter. You will help with daily needs, engage residents, monitor the floor, and support safety and crisis response.

This full-time, non-exempt role requires strong communication, reliability, and the ability to work in a fast-paced, trauma-informed environment. Training and collaboration with a caring team are provided to help clients move toward stability.