Onsite Shelter Support Specialist - Client Care & Safety

The People Concern; Los Angeles (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

The People Concern is seeking a Support Specialist for our Village shelter in Los Angeles. You will be the first point of contact for clients, oversee floor safety and cleanliness, and engage residents to support stability and progress.

You will conduct facility walk-throughs, coordinate activities, maintain accurate HMIS documentation, and collaborate with a dedicated team to deliver trauma‑informed, client‑centered care.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of related experience.
• Customer service skills and ability to handle difficult situations.

Responsibilities

• Be the first point of contact for client needs and requests.
• Monitor floor areas for safety and cleanliness; uphold program guidelines.
• Engage with clients and greet them on the floor.
• Conduct regular facility walk-throughs.
• Maintain accurate documentation and logs; update HMIS as needed.

Skills

Customer service

Crisis intervention

Teamwork

Independent work

Critical thinking

Professional demeanor

Communication

Motivational interviewing

HIPAA compliance

Computer literacy

Education

High School Diploma or GED

Food Handlers Certification

CPR/First Aid Certification

Tools

HMIS

Computerized database

Database software

Job description

The People Concern is seeking a Support Specialist for our Village shelter in Los Angeles. You will be the first point of contact for clients, oversee floor safety and cleanliness, and engage residents to support stability and progress.

You will conduct facility walk-throughs, coordinate activities, maintain accurate HMIS documentation, and collaborate with a dedicated team to deliver trauma‑informed, client‑centered care.