Shelter Support Specialist: Trauma-Informed Care

The People Concern; Los Angeles (CA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

403(b) Retirement plan

Employee Assistance Program (EAP)

Paid Holidays

Paid Vacation Days

Paid Sick Days

EAP

Job summary

The People Concern is seeking a Support Specialist for our 100% onsite Interim Housing program in Santa Monica. You will be the first point of contact for clients, monitor safety, and support recovery-oriented services for individuals experiencing homelessness and mental health challenges.

You will conduct facility walk-throughs, lead engaging activities, document accurately in HMIS, and collaborate with a care team to promote stability and progress toward housing.

Qualifications

• High School Diploma or GED or Equivalent.
• Minimum one (1) year experience in related work.
• Possess effective customer service skills and the ability to handle difficult situations.
• Ability to work independently and think critically.
• Ability to act in a professional manner regardless of circumstances.
• Commitment to improving the community through empowerment and dignity.
• Familiarity with non-violent crisis intervention.
• Familiarity with issues faced by population served.
• Ability to self-motivate and to appropriately organize and motivate others.
• Computer literate; able to use computerized database system for information management.
• Ability to work as a team member.
• Able to obtain and maintain Food Handlers, CPR and First Aid certification.
• Demonstrate an ability to take initiative towards continued professional development.

Responsibilities

• Be visible on the floor at all times and actively engage and welcome clients.
• Conduct regular, thorough walk-throughs of the facility.
• Create a supportive environment to ensure client progress towards stability.
• Attend relevant staff meetings, trainings and retreats as scheduled.
• Oversee client cubicle/bed area maintenance in a trauma-informed manner.
• Facilitate client engagement activities, such as groups or other activities.
• Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift.
• Develop effective, trusting relationships with clients and use a client-centered approach including motivational interviewing, harm reduction, and trauma-informed care.
• Intervene during crises to actively de-escalate situations with safety in mind using non-violent communications.
• Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction.
• Communicate effectively, and in a timely manner, with management, peers, and clients.
• Maintain client confidentiality at all times, while following agency, state, and HIPAA laws.
• Other duties as assigned

Skills

Customer service

Crisis intervention

Communication

Teamwork

Computer literacy

Documentation

Education

High School Diploma or GED

Tools

HMIS

Job description

The People Concern is seeking a Support Specialist for our 100% onsite Interim Housing program in Santa Monica. You will be the first point of contact for clients, monitor safety, and support recovery-oriented services for individuals experiencing homelessness and mental health challenges.

You will conduct facility walk-throughs, lead engaging activities, document accurately in HMIS, and collaborate with a care team to promote stability and progress toward housing.